What are you looking for in your next company? An open, friendly culture? Smart application of an excellent tech stack? Real diversity? Rock-solid products? If these matter to you, we have some great things to talk about.
We're currently looking for a Principal Product Manager to join our ever-growing team in Budapest!As the Principal Product Manager, you'll drive Hearsay’s Data & Analytics products, a critical component of the Hearsay Advisor Cloud. Hearsay Data & Analytics empowers advisors and agents, administrators, and corporate executives to understand and continuously improve client engagement. Data is a key driver of measuring and growing value for both the enterprises we serve and their agents and advisors who engage with clients directly.
Analytics allow us to measure the efficacy of client engagement behaviors in driving outcomes at all levels of financial services organizations, making every agent and advisor more effective, and increasing client satisfaction. Automated decisioning and human effectiveness powered by data-driven insights will become more and more a part of how the financial services will serve customers.This is your time to get the Data&Analytics product rollin'. Are you into it? Then read on for more details, or just apply immediately!
About Hearsay Systems
Founded in 2009, Hearsay Systems is the global leader in digital client engagement for financial services, trusted by leading financial firms including BlackRock, Charles Schwab, and New York Life. Our platform empowers over 260,000 advisors and agents to compliantly scale personalized customer engagements across social media (Facebook, LinkedIn, X, Instagram), websites, text, and voice. In August 2024, Yext (NYSE: YEXT) completed its acquisition of Hearsay Systems--combining its industry-leading digital presence management platform with Hearsay Systems’ compliant engagement solutions across social media, websites, text, and voice.
Now, brands will be empowered to manage all digital channels and touchpoints throughout the customer journey—from one single platform.With globally distributed teams in North America, Europe and Asia, we are a tight-knit, dedicated team that passionately believes in our products, people, and culture.
About the role:
- Managing a critical Hearsay product domain in the Hearsay communication platform, working with senior management to help create product strategies and roadmaps.
- Creating product requirements and managing these requirements from the roadmap through implementation and product launch, ensuring that the products are developed and launched as designed and on schedule.
- Ensuring that the Hearsay product team is aligned on product value, vision, strategy, requirements, priorities, and success criteria, fully integrated with an overarching vision of omnichannel engagement that drives defined business outcomes for our customers.
- Partnering with Go To Market, Operations, Legal, and Finance teams to drive cross-functional outcomes.
- Partnering closely with our engineering, design, professional services and go to market teams in Budapest (and around the World) to understand business and customer requirements and secure adoption of the features.
- Collaboratively working with Engineering and UX Design as defined in Hearsay EPD (Engineering, Product, Design) procedures and best practices.
- Working closely with customers, customer support, professional services, sales, and prospects to deliver features that are both tuned to drive customer business value and measurable.
- Collaborate with our head of Strategic Alliances to establish and maintaining various technical partnerships, working closely with technical contacts on product and integration strategies.
- Understanding current and future market opportunities, prioritize and manage the product roadmap, working with design, engineering, professional services, other product teams and marketing to deliver the right features now and over the long haul.
- Serving as the subject matter expert for the assigned product domain, the markets we prioritize, our competitive landscape and unique value proposition.
- Owning the product metrics for your product, and working with the Data team to develop and monitor these key metrics to determine product health, usage and impact on our end users.
About you:
- Product lifecycle management expertise, including the AGILE framework
- Understanding UX and capability of working together with designers
- Online/software products launch expertise
- Experience working with common product management & collaboration tools (Jira, Slack, Miro, etc.), and experience with Agile framework (SCRUM)
- Ability to establish a working knowledge of CRM systems, common usage patterns, integration scenarios and key requirements for ecosystem partners such as Hearsay.
- Capability of learning while doing (both in case of success and failure)
- Understanding the importance of delighting the user and helping deliver tangible and measurable RoI to the buyer
- Comfort and familiarity with technical terminologies and working with engineering teams
- Capability of interfacing with Go-To-Market teams and getting to the crux of the business problems to be solved
- Delivers compelling presentations, communicates clearly, sets effective agendas, and leads cross functional meetings.
- Demonstrates ability to synthesize and rationalize inputs from multiple sources, developing an assertive and defensible view
- Can strategically "say no" to stakeholders, both internal and external, while still gaining buy-in
- Can work with people with diverse backgrounds, approaches, and ways of thinking
- Can work collaboratively with Design, Engineering and Professional Services
- Understands website content management (WCM) applications and frameworks, the market and vendor landscape and understand search engine optimization best practices
- Able to navigate both internally and externally in critical customer situations representing product management in internal and the company in external discussions
- Comfortable working with multiple teams with global locations and time zones including teams in West Coast US
- Strategic thinking and strong communication skills
In the case of non-EU citizens, You should have a Permanent Residence Card or Residence Card for Third-country National Family Member of EEA National, as we cannot support the visa process.
Our commitment to diversity and inclusion:
Hearsay values and welcomes diversity in all forms. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We encourage all qualified individuals to apply. If you need assistance, or a reasonable accommodation during the application and interview process, please contact us at: accommodations@hearsaycorp.com.
I hereby acknowledge that my personal data included in my application will be processed for the purpose of the recruitment process under the General Data Protection Regulation as of 25 May 2018, as amended from time to time.Apply for this job
