Role: Manager, Training & Enablement (Software Platform)
Location: North AmericaReporting to: VP, DeliveryAbout ThentiaThentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets.
Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities.About the roleOur Training and Enablement team is at the forefront of enabling our customers and employees to leverage the power and value of our platform. The Manager, Training & Enablement will help us build and deliver on the strategy for our customer and employee education and training related to our software platform. We are seeking an innovative customer and employee education (adult learning) expert to join us and transform our software and platform training and education programs for our customers (current and prospective) and new employees.In this role you will collaborate internally with the Thentia teams and externally with our regulatory customers to solve unique challenges faced within the industry, in terms of launching a new product and educating Regulatory staff to maximize product features.
You will manage and motivate a team of Senior Trainers to deliver effective training and an excellent training experience to learners. You will assist Thentia’s sales and implementation teams in delivering world-class consulting services to improve our client’s regulatory effectiveness, efficiency, and adoption of our leading regulatory software platform. Responsibilities
- Develop and deliver on a strategy to enable customers and employees with the requisite capability to adopt and use Thentia’s software products.
- Manage the delivery of employee and customer training related to our platform and delivery, including a team of trainers.
- Manage the program of training activities and schedule, including standard training, customized training and ad hoc training requests from the business and from customers.
- Monitor the progress of customer and employee training using relevant program and project management tools.
- Provide expertise in Thentia’s response to client RFPs as it relates to education and training.
- Coach project execution teams by transferring knowledge related to best practices and providing education support throughout the project lifecycle.
- Provide educational expert representative support during business development opportunities, advancing the offer and creating revenue and profitability growth.
- Collaborate and work closely with the in-house product team to develop educational strategic goals as they relate to new product features while becoming an expert on the Thentia product.
- Participate in design walkthroughs with architects, designers, developers, and clients as it relates to educational needs.
- Act as a trusted advisor and client advocate during onboarding engagements both remotely and on-site, to shape the experience of customers as it relates to their educational needs.
- Foster high value client relationships by demonstrating a clear understanding of the client business and identifying the appropriate solutions to address the client’s unique educational need.
- Deliver training sessions as required.
Qualifications:
- At least 7 years of experience in delivery of adult education programs and training.
- At least 2 years of experience in ‘customer education’ specifically in software education and enablement of enterprise grade software platforms.
- Prior experience in leading, coaching, and inspiring a dispersed training and education team responsible for delivery virtual, digital, and facilitated learning experiences and building knowledge bases.
- Undergraduate degree in an industry-related field, MEd, or similar education coupled with equivalent work experience, and certificate in adult learning and education (AEC).
- Strong background in consulting and advisory services is preferred.
- Proficiency in modern office software suites, including Office 365, Google Workspace, and project tools such as ClickUp, JIRA, Zendesk, and learning tools such as Docebo, Moodle, Captivate, PowerPoint, Camtasia, or AI authoring design tools.
- Flexible schedule and ability to travel when required within Canada and internationally.
- Demonstrated ability to understand complex legal concepts and process such as regulatory requirements and processes and translate these into educational requirements discussions.
- Collaborative, team-oriented, highly resourceful, and self-directed, and project-oriented delivery mindset.
- Highly developed communication and presentation skills with expertise to deliver training to professional audiences.
What we offer - We’re proud to be ‘Great Place to Work’ certified in the U.S. and Canada, and Europe. Thentia provides employees with:
- A competitive base salary
- Fully paid for health and wellbeing benefits (subject to country differences)
- Paid vacation, holidays, wellbeing days, and volunteer days (subject to country differences)
- Opportunity for discretionary performance bonuses (or sales commissions, based on role)
- Opportunities for personal and professional growth, promotion, and advancement
- Opportunity to work within a high performing culture
- A learning environment to challenge yourself and others to do their best work
- An environment to do innovative work
- An ability to make an impact in an evolving industry that impacts public trust and safety
What we look for: We know that Thentia’s culture isn’t going to be for everyone. We work hard, smart, diligently, and are looking for people who are motivated to be part of building something great and who want to make an impact in a unique industry. We lead by our Thentia 8 Principles of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and being authoritative. Check out our company website (https://thentia.com/thentia-careers/#culture) as you consider if we’re the right place for you.
Our Commitment Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.We thank all applicants in advance for applying.
Only individuals selected for interviews will be contacted. Staffing Firms: Thentia does not accept unsolicited submissions. All firms must have valid agreements in place.
