Role: Senior Trainer, User Enablement
Location: North American / RemoteAbout ThentiaThentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets.
Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development. We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.About the roleOur Training team is at the forefront of enabling our current and prospective customers to deliver and use our industry leading products and services.
We are seeking an innovative Senior Trainer with an adult learning background to help us build and deliver on a strategy for our customer education and training. This is an end-to-end development to delivery role that will collaborate within the training team and with cross functional teams in Thentia. Responsibilities
- Collaborate with Product, Regulatory, Delivery to create and deliver sound product knowledge to enable our customers to effectively use and leverage our Thentia Cloud software products.
- Collaborate with the in-house product team to develop training and educational strategic goals as they relate to newly developed product features, to then develop and deliver training for stakeholders.
- Act as subject matter expert and advocate during onboarding engagements to shape the experience of customers as it relates to their educational needs.
- Foster high value client relationships by demonstrating a clear understanding of the stakeholder’s business and identifying the appropriate solutions to address their unique educational needs.
- Contribute knowledge and expertise in the Centre for Regulatory Transformation, including research and production of innovative content.
- Undertake in-depth analysis of stakeholder experiences to create comprehensive educational solutions.
Qualifications
- Minimum 5 years of experience in development of adult education programs and training.
- At least 3 years of experience in software education and enablement of enterprise grade software platforms, and / or end user training, and/or operational training learning design.
- Undergraduate degree in an industry-related field, MEd, or similar education coupled with equivalent work experience, and ideally a certificate in adult education (CAE).
- Strong background in consulting and advisory services is preferred.
- Proficiency in modern office software suites, including Office 365, Google Workspace, and project tools such as ClickUp, and learning tools such as Docebo, Moodle, Captivate, PowerPoint, Camtasia, or AI tools such as Speechify or Lovo.
- Flexible schedule and ability to travel when required within North America and internationally.
- Demonstrated ability to understand complex legal concepts and process such as regulatory processes or workflow requirements and processes and translate these into educational requirements.
- Collaborative, team-oriented, highly resourceful, and self-directed, and project-oriented delivery mindset.
- Highly developed communication and presentation skills with expertise to deliver training to professional audiences.
What we offer - We’re proud to be ‘Great Place to Work’ certified in the U.S. and Canada, and Europe. Thentia provides employees with:
- A competitive base salary
- Fully paid for health and wellbeing benefits (subject to country differences)
- Paid vacation, holidays, wellbeing days, and volunteer days (subject to country differences)
- Opportunity for discretionary performance bonuses (or sales commissions, based on role)
- Opportunities for personal and professional growth, promotion, and advancement
- Opportunity to work within a high performing culture
- A learning environment to challenge yourself and others to do their best work
- An environment to do innovative work
- An ability to make an impact in an evolving industry that impacts public trust and safety
What we look for: We know that Thentia’s culture isn’t going to be for everyone. We work hard, smart, diligently, and are looking for people who are motivated to be part of building something great and who want to make an impact in a unique industry. We lead by our Thentia 8 Principles of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and being authoritative. Check out our company website (https://thentia.com/thentia-careers/#culture) as you consider if we’re the right place for you.
Our Commitment Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.We thank all applicants in advance for applying.
Only individuals selected for interviews will be contacted. Staffing Firms: Thentia does not accept unsolicited submissions. All firms must have valid agreements in place.
