Who We’re Looking For (Position Overview):
Spry Methods is on the search for a Client Delivery Manager to join our team remotely.
What Your Day-To-Day Looks Like (Position Responsibilities):
- Representing NS2 to customers as the overall engagement leader
- Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract
- Understanding contract details and managing to in-scope requirements
- Managing all applicable technical and functional aspects of engagements
- Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary
- On-boarding customers into the NS2 ticketing system
- Documenting and managing decisions, actions, and issues throughout the project lifecycle
- Defining, documenting, and managing risks from identification through mitigation
- Coordinating and facilitating the following processes per NS2 guidelines:
- Build Sheet Management
- Change Management
- Escalation Management
- Delivering project and customer status as defined by NS2 Leadership
- Facilitating and / or participate in internal meetings and reviews as required
- Managing, tracking, and reporting on incidents, service requests, and ticket aging
What You Need to Succeed (Minimum Requirements):
- Bachelor degree in Computer Science, Information Systems, Economics, Business, Math or Statistics OR significant Professional Equivalence.
- Excellent oral and written communication skills. Ability to interface with all levels of an organization including Directors and VPs.
- Proven project management experience leading technical engagements
- Knowledge of cloud computing concepts, software, and systems (i. e. networking, virtualization, VMware, hypervisors)
- Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform
- Knowledge of SAP Software, implementations, upgrades, etc.
Ideally, You Also Have (Preferred Qualifications):
- Program Management Professional (PMP) Certification
- Practical understanding of cloud architecture and IaaS operations model
- Knowledge of enterprise technology infrastructure (i. e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies)
- Prior experience with SAP Mission Critical Applications (Financial Systems/Billing Systems/Procurement Systems) and/or SAP BASIS
- Experience in a Managed Services environment
- Ability to interface with clients at the CxO level as required
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