Position Summary
As an IT Support Analyst, you will play a critical role in designing, implementing, and maintaining the systems and hardware that form the backbone of our organization's IT infrastructure. Your primary responsibilities will include ensuring the reliability, security, and scalability of our IT resources and infrastructure components. You will collaborate with cross-functional teams to assess requirements, design and deploy solutions to support our business operations. Additionally, you will be responsible for troubleshooting issues, implementing best practices, and staying current with emerging technologies to continuously improve our internal user support goals.
Overall, you will contribute to the stability and performance of our systems to enable seamless operations and support our company's growth objectives.Job Duties
- Provides user support of workstations and applications for internal users with concern, care, and empathy.
- Works to maintain our security posture utilizing EPP, RMM and other management services.
- Supports workstation and server systems.
- Maintain inventory of company assets and maintain system lifecycles.
- Configure, repair and support Windows 11 laptops, macOS systems, printers, and mobile devices.
- Designs, implements, installs, maintains, and administers systems including hardware, software, and various configurations.
- Monitors overall performance to proactively identify potential issues and tune appropriately.
- Performs root cause analysis on failed components and implements corrective measures.
- Works with others to establish and improve processes and procedures.
- May have sole responsibility for projects and participate in disaster recovery exercises.
- Other job related duties as assigned.
Minimum Requirements
- Bachelor's degree in computer science, information technology, or related field, or equivalent work experience.
- 2+ years of experience in desktop support, systems administration, or related roles.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex infrastructure issues and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Work Environment
- This is an in-office role reporting into Forcura’s Jacksonville, FL, offices.
Physical Demands of Our Work Environment
- This position is in an office environment and uses a computer and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
- The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
- The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Forcura is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at careers@forcura.com. We will make every effort to respond to your request for disability assistance as soon as possible.Forcura is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.
