Smartrr is the leading next-generation subscription app that maximizes LTV for Shopify brands. Built with the end customer in mind, Smartrr increases brand engagement and LTV with various out-of-the-box subscription models, a beautifully branded subscriber account experience, loyalty rewards, referrals, member-only benefits, advanced subscription analytics, and more. We are looking for major ‘value add’ candidates who thrive in a high-paced ‘scale-up’ environment and are willing to step up to the challenge and build something truly special in the e-commerce space with us!
Smartrr is looking for a developer with strong problem-solving skills to help diagnose and resolve technical issues of moderate complexity for Smartrr’s Customer Support team. This will include helping with onboarding tasks and remediating issues for current customers. You will work directly with both the Engineering and Customer Support teams to deliver “white glove service” to prospective and current customers.The daily work includes regularly updating support cases to record progress on open issues, helping customer support with issues that arise, interacting with Engineering for items that require escalation, and documenting technical solutions and product information in our internal documentation.
Responsibilities
Provide technical product support to customers via internal teams
Provide troubleshooting and technical support to Customer Support
Provide problem diagnosis and root cause analysis for technical issues
Publish technical help updates for internal use
Work with Customer Support, Product, and Engineering teams to address recurring issues/relevant application upgrades
Requirements
Requires strong written and verbal communication skills
Competence working in MacOS/Linux command line environments
Experience with Javascript, TypeScript, and Postgres
Nice to have:
Experience with the Shopify platform
Experience with Looker and BigQuery
Experience working with hybrid remote teams
Benefits
Competitive salary ($90K - $120K depending on seniority)
Company stock options
Medical, vision, and dental health plans
401k plan (with a match!) and commuter benefits
Perks: Matched 401k, commuter benefits, One Medical membership, team outings, and more!
Compensation Range: $90K - $120K
