ServiceNow Architect

Service Now Architect

Reports To:

                  Department:

Location:

                    Exemption Status:

PURPOSE:

RESPONSIBILITIES:

• Participate in developing the application roadmap
• Assist with integrating clients and third-party software integrations
• Meet with internal/external clients to determine business, functional, and technical requirements
• Design and develop high-quality ServiceNow solutions to meet business requirements.
• Take a lead role in the architectural design and implementation of ServiceNow projects, ensuring alignment with best practices and business objectives.
• Collaborate with stakeholders to gather and analyze requirements, translating them into effective ServiceNow solutions.
• Mentor and guide junior developers, providing technical direction and support.
• Develop and maintain technical architecture documentation, ensuring clarity and consistency.
• Ensure the scalability, performance, and reliability of ServiceNow solutions.
• Conduct code reviews and ensure adherence to coding standards and best practices.
• Stay up to date with the latest ServiceNow features and technologies, recommending enhancements and improvements.
• Troubleshoot and resolve complex technical issues related to ServiceNow.
• Other Responsibilities as assigned by management

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

Direct ServiceNow Experience

• Experience with ServiceNow ITSM, CMDB, SPM
• Experience developing within a domain separated instance preferred
• ServiceNow certifications (Administration (CSA), Developer (CAD)) preferred
• Working knowledge of Script Includes, Business Rules, Scheduled Jobs, Workflows, Flow Designer, Update Sets, import sets, transform maps, Client Scripts, IU Policies, Form designing, Inbound Actions, Notifications, Reporting, Dashboards, Form designing, and Service Catalog
• Experience integrating ServiceNow with other third-party platforms, including ingesting data from those systems preferred

General Technical & Development Experience

• JavaScript experience required
• HTML, AngularJS, jQuery, Service Portal experience a plus
• Working knowledge of API (Application Programming Interface) Management; REST, SOAP, Formats JSON, XML a plus
• General and technical documentation writing, based on audience
• Project Management, Agile Scrum Management, a plus

Professional Qualifications

• Bachelor’s degree required, Computer Science, MIS or equivalent
• The ideal candidates will have 5+ years of hands-on ServiceNow experience
• Ability to work both independently and within a team environment
• Ability to work on multiple projects simultaneously
• Background in ITIL and Knowledge Management processes preferable
• Excellent organizational, verbal, and written communication skills
• Demonstrated ability to solution with limited requirements

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.