ApplyDescription
At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990’s as a land acquisition and holding company.
In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.Benefits of being a part of our Team include:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- Employer Paid Health Reimbursement Account for Medically Enrolled Staff
- 401(k) with Company Matching Contributions
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Employee Home Purchase Rebate Program
- Employee Assistance Program (EAP)
Role Mission:
As an Online Sales Consultant, you will coordinate and manage sales leads generated online through digital interaction, phone calls/messages, and social media.? You will be tasked with facilitating a customer inquiry through the product and community identification stage. Your goal will be to schedule meetings for sales consultants – gathering adequate info prior to the meeting in order to provide the sales consultant with a selling advantage. You will also manage relationships with customers that inquire until they agree to visit with an on-site sales consultant.? You will be a member of the Sales Team, be involved in all sales team activities, and have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities.
Measured Performance Goals:
- % Online Lead to Tour Scheduled Ratio
- % Online Lead to Tour Completed Ratio
- % Online Tour to Contract Ratio
- % Tour Scheduled to Tour Completed Ratio
Accountabilities:
- Respond quickly, accurately, and persuasively to all leads generated online (email, social media, Live Chat, phone calls/messages) from various sources.
- Lead management and effective use of our CRM to input information and gather data.
- Provides consistent follow-up with all lead activities based on established milestones.?
- Qualify leads based on individual preferences and product interest.
- Adept at overcoming various sales objections and concerns.
- Set and schedule appointments for on-site sales consultants.
- Provide sales consultants with information that will give them a selling advantage.
- Maintain Esperanza Homes CRM database of leads with updated information and customer notes.
- Track and report on conversion statistics.
- Contact real estate brokers and schedule presentations for on-site sales representatives to increase broker participation at Esperanza Homes communities
- Participate in all sales team activities.
- You are willing to perform other duties as assigned
Embodies Rhodes Core Values:
- Act with Integrity, No Exceptions – we believe there is no such thing as a compromise when it comes to acting with integrity in everything we do.
- Honor our Team- our team is the foundation of our business. We honor each other as individuals and professionals, no exceptions.
- Never Be Satisfied– we endlessly search for ways to improve every aspect of our business
- Best in Class Customer Experience -we provide a best-in-class customer experience– every time, with every customer.
- Community Leadership- we take pride in actively engaging in the communities we serve, making them better for our future.
Lives the Values of the Rhodes Team:
- Believes and is committed to our mission to enhance the lives of our customers and our team through building communities
- Is driven by outcomes and results, and wants to be held accountable for them
- Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
- Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
- Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
- Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
Supervisory Responsibilities:
None
Qualifications, Knowledge and Skills:
- 4 Year Degree or related experience in Home Sales (1+ year)
- Strong follow up skills
- Positive, outgoing, team player attitude
- Clear leadership presence and outgoing personality
- Ability to adapt quickly and multi-task efficiently
- Attention to detail and organizational aptitude
- Verbal and interpersonal eloquence
- Ingenuity/problem-solving skills
- Proficiency in Microsoft Outlook, Word, & Excel.
FLSA Status:
Exempt
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Report to corporate office 2 days per week and work remotely 5 days per week at your own schedule.
- Ability to access, input, and retrieve information from a computer and/or electronic device.
- Ability to have face-to-face conversations with customers, co-workers, and managers.
- Ability to operate a motor vehicle.
- Comply with company policies and procedures.
