ApplyDescription
Legacy.com is the place where life stories live on. We are the global leader in online memorial tributes; a top-50 website in the United States, and a destination for over 40 million unique visitors each month. Founded in 1998, Legacy.com is honored to help consumers express condolences, share direct support for families, and celebrate the people who have touched their lives. Uniquely open to profound messaging at this focused moment, users respond by sharing memories, purchasing gifts, finding event information, and making plans.
Legacy delivers its community-targeted content daily via 1,500 local news media partners. We continue to broaden our offerings in our mission to help people seeking information and guidance on all aspects of end-of-life. Our vision is to become a full-service end-of-life and memorialization resource.
Position Overview
Work with Marketing, Ecommerce, Partners, and Product teams to help engage, retain, and grow revenue across various B2C product lines. This role requires handling inbound and outbound phone calls daily, regular email correspondence with customers, flexibility in your day-to-day responsibilities, learning and adaptation of operational workflows, and confidence to improvise as needed. Applicants must be able to work the following shift:Sunday - Thursday, 10am-7pm CST
Responsibilities
• Ability to assist a high volume of consumers by phone, chat and email. • Comfort with walking customers through a phone sale, from product recommendation all the way through to payment. • Manage your workload, follow ups, and cases in Intercom. • Contribute directly to team performance targets monthly. • Provide empathetic, top-tier service to every customer and contact you engage with. Requirements• Previous experience within modern CRM's a plus (Intercom, Zendesk, Kustomer).• Ability to work a schedule that regularly includes evenings and weekends.
• 1+ year call center / customer service experience.• Excellent communications skills, both written and verbal. • Excellent leadership, problem solving, and time management skills. • Ability to work independently or collaboratively as needed.
Benefits
Legacy.com offers a very generous and comprehensive benefits package, including:• Medical, Dental and Vision, Basic & Supplemental Life Insurance, HSA, FSA, Accident Insurance, Employee Assistance Program, and more! (Day 1 Insurance Coverage, no waiting period).• Generous Employer HSA contributions for eligible employees.• Accrual Based Paid Time Off.• 401k plan with discretionary employer match.• Up to 6 weeks' paid Leave of Absence/Paternity Leave.• Beautiful, modern office with fully stocked kitchen and weekly catered lunch.
Accepting applications from qualified candidates within the United States in the following states: FL, IL, IN, TX, WI.
Salary Description$20-$25 per hour
