About Us
Insightful is a market-leading platform for employee productivity and workforce analytics. We process really big data, synthesize it into actionable insights, and ultimately provide a best-in-class, easy-to-use product that empowers enterprise customers to improve employee productivity, business processes, and overall staff well-being.
Job description:
As an IT Help Desk Specialist at Insightful, you will provide comprehensive technical support for employees, manage IT tools and assets, and ensure the security and efficiency of our IT environment. Your role will involve troubleshooting issues, maintaining documentation, and collaborating with the Information Security Manager and Operations team to enhance overall IT operations.
Responsibilities:
- Participate in the procurement of hardware and software
- Perform installation, uninstallation, configuration, and updates of software on employees’ workstations
- Provide end-to-end technical support for hardware, software, and network issues, including troubleshooting, problem resolution, and direct assistance to employees
- Install and manage endpoint software and solutions such as MDM, Endpoint protection, password managers, and similar workstation tools
- Manage the wipe-out and disposal of outdated or broken devices
- Maintain accurate and up-to-date IT documentation and knowledge base
- Oversee IT asset inventory, including tracking and managing equipment
You are a great fit for this role if you have:
- At least 2 years of experience in a similar IT role
- Experience with Windows, MacOS, and Linux operating systems
- Educational background in computer science, information technology, or a related field
- Experience with workstation tools such as MDM, antivirus, and password managers
- Strong technical troubleshooting and problem-solving skills
- Effective communication and customer service skills
- Advanced proficiency in English (written and spoken)
Bonus points:
- Familiarity with networking hardware and concepts
- Awareness of IT security standards and best practices
