End User Computing Engineer

Attention recruitment agencies:

GENERAL SUMMARY: 

*This is a 6 - 12 assignment, local candidate required*

RESPONSIBILITIES:  

• IT endpoint infrastructure & enterprise end user services

• Design, implement, and manage end user computing solutions, including desktop/laptop systems, mobile devices, virtual desktop infrastructure (VDI), and productivity/business applications.
• Deploy and configure operating systems (Windows, macOS) and ensure compatibility with organizational requirements and security standards.
• Develop and maintain system images and software packages using automated deployment.
• Manage and maintain end user computing infrastructure, including hardware, software, and peripherals.
• Monitor system performance, troubleshoot issues, and optimize resource utilization.
• Implement security measures to protect end user devices and data, including encryption, access controls, and antivirus solutions.
• Ensure compliance with regulatory requirements and industry best practices.
• Provide technical support to end users, including troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
• Develop and maintain knowledge base articles, user guides, and training materials to empower end users and promote self-service support options.
• Interact with cross-functional IT teams to assess end user computing needs and develop strategic plans for technology adoption and integration.
• Communicate effectively with stakeholders at all levels of the organization to gather requirements, provide updates, and solicit feedback.
• Participate in technology evaluations and recommend solutions that align with business objectives and budget constraints.
• Maintain accurate documentation of end user computing configurations, procedures, and policies.
• Ensure compliance with IT policies, standards, and procedures, and participate in audits as required.
• Stay abreast of emerging technologies and industry trends related to end user computing and evaluate their potential impact on the organization.
• Other duties as assigned, nothing in this job description restricts management’s right to assign or reassign duties & responsibilities to this job at any time.

QUALIFICATIONS: 

• 7+ years' experience as EUC engineer in highly regulated, complex and multi-vendor environments (e.g. Financial, Pharma)
• 5+ years' experience managing desktop and server OS and application patching and application packaging using sophisticated management systems (e.g. Intune, System Center Configuration Manager)
• 6+ years' experience managing Virtual Desktop environments, Mobile Device Management Systems (e.g. MS Intune) and Endpoint protection systems (e.g. SEP)
• 7+ years' experience supporting Windows Enterprise customers in a large-scale (300+ node) environment.  
• 5+ years biopharmaceutical experience in fast-growing environment.
• Industry recognized technical level education & experience.
• Office environment with daily onsite presence required.

• Successful track record of EUC architecture and administration, execution, and delivery.
• Ability to multi-task in a fast-paced, dynamic environment.
• Experience working in a regulated networking environment (SOX and 21CFR11).
• Excellent organizational, communication and customer service skills with active-listening skills.
• Proven adaptability to shifting project schedules, priorities, and assignments; able to make effective decisions under pressure.
• Demonstrated problem-solver with the ability to cope under pressure and coordinate multiple activities in a dynamic, fast-paced team environment.
• Excellent written and documentation skills including proof reading and attention to detail.
• Hands-on experience with hardware and software troubleshooting, system imaging, and software deployment tools.

• Must be a self-driven, motivated IT professional with strong analytical and problem-solving skills, and ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment and interact with diverse stakeholders including executive management.
• Proactively identify opportunities for process improvements and automation to streamline end-user support services.
• Proficiency in operating systems (Windows, macOS, Linux), desktop virtualization technologies (e.g., Citrix Virtual Apps and Desktops), and endpoint management solutions (e.g., Microsoft Intune, SCCM, Tanium), M365, Okta, Active Directory, etc.