The Role
The Learning and Development Specialist will play a vital role in enhancing the skills and knowledge of our Operations employees through facilitation of training sessions, content creation and various administrative & reporting tasks. Supporting the success of both new hires and existing team members, the L&D Specialist will create an engaging learning environment that instils Prosper core values as well as supporting content writers and instructional designers with their workload. This role requires a creative individual with strong communication, written and analytical skills, and a passion for fostering employee development. This role is HYBRID and requires you to work out of the Phoenix area office regularly.
Problems You Will Solve
- Facilitate Trainings: Lead classroom trainings of new or existing Prosper team members in Operations, on site, in Phoenix, AZ for up to several weeks (or virtually based on business needs)
- Plan, coordinate, and deliver training sessions on topics such as customer service, sales, processes or skills, product knowledge, or communication techniques
- Utilize a variety of training methods and techniques to provide a world class training experience.
- Utilize instructional methods for each situation such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops
- Perform train the trainer sessions with vendor partners and check for quality/consistency with training
Content Development:
- Collaborate with team members and subject matter experts to enhance existing content or to create new content
- Develop communications for new changes, updates or deployments
- Build partnerships with cross-functional teams and develop strong working relationships with internal customers
- Collaborate with subject matter experts to ensure accuracy and relevance of content
- Drive successful creation of quality content through engagement with stakeholders and subject matter experts
Administrative Tasks:
- Maintain accurate records of training attendance, completion, and survey feedback
- Schedule training sessions, reserve training facilities, and coordinate logistics as needed
- Monitor and evaluate training effectiveness and gather feedback from participants to continuously improve training programs through surveys and stakeholder feedback
- Assist with other administrative duties related to learning and development initiatives, such as tracking training expenses and preparing reports
- Report on progress of employees under guidance during training periods; provide insight into areas of opportunity
- Stay informed about industry trends and best practices in learning and development to inform program development efforts
About You
- A passion for learning and dedication to supporting others' professional growth, prior experience in a Trainer or Learning & Development capacity
- Strong writing skills, meticulous attention to detail, and adept workload management
- Confident in collaborating with employees at all levels and receptive to stakeholder feedback for continuous improvement
- Exceptional people, communication, and presentation skills
- Demonstrated expertise in engaging adult learners and maintaining class focus
- Exercise sound judgment to adapt teaching methods effectively
- Capable of mastering and instructing complex subject matter comprehensively
- Proficient in generating insightful reports
- Experienced in facilitating corporate classroom training and similar contexts.
- Quick to grasp intricate processes and effectively utilize reference materials
Preferred attributes
- Experience working in call center operations, loan processing, underwriting, or general loan operations for 2+ years
- Consumer Financial Services industry experience
- BA/BS degree in Learning & Development, teaching or relevant field
Whats In it For You
- Employer paid health, dental and vision insurance
- Unaccrued paid time off plus company holidays
- Access to education & career development courses through Udemy, child & pet care assistance credits with Urban Sitter, legal resources through Rocket Lawyer, and more!
- Onsite kitchen with fully stocked snacks & monthly catered lunches
$66,000 - $74,000 a yearCompensation details: The salary range for this position is $66,000 -$74,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.#IND1#LI-AR1
About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?
About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $28 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan.
Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission. We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
Our Values
Diversity expands opportunitiesCollaboration creates better solutions Curiosity fuels our innovationIntegrity defines all our relationshipsExcellence leads to longevity Simplicity guides our user experience Accountability at all levels drives resultswww.prosper.comOur Story & Team // Our BlogApplicants have rights under Federal Employment Laws.Family & Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA) California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/At Prosper, we're looking for people with passion, integrity, and a hunger to learn.
We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.Apply for this job
