Description
Who We Are
Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace. Since then, Claritas Rx has grown from a small channel data consultancy to become a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with a strong portfolio of specialty products.
The Position
The Business Analyst works in partnership with the Customer Success and Engineering teams to engage with data partners and onboard data feeds into the Claritas platform. As a member of the Delivery and Operations Team, the Business Analyst is responsible for capturing, analyzing and documenting system requirements, assessing the impact of system and process changes, and communicating requirements to relevant stakeholders. Key Accountabilities
- Consults with cross-functional teams to document business requirements, operating procedures, issue resolution processes, and platform configurations that enable efficient implementation and optimal performance of the Claritas platform
- Performs quality control procedures to assure configurations and data quality meet acceptance criteria
- Manages and track delivery timing of customer systems and deployment of new product features
- Develops and maintains an operating playbook that clearly details best practices for project planning, activity sequencing, customer engagement, and documentation requirements for implementations
- Facilitates schema normalization of system databases and maintains data dictionaries and file inventories across customer applications
- Conducts change impact analysis to assess how updates may affect system performance
- Writes clear, detailed procedures for internal training and be able train other Business Analysts
- Collaborates with cross-functional teams to assess the feasibility of, and develop requirements for, system enhancements and improved business processes
Who You Are
Skills/Knowledge:
- Excellent written and oral communication
- Ability to prioritize, organize and execute multiple tasks with attention to detail
- A creative approach to operational problem solving and a relentless passion for quality
- Ability to exercise judgment within broadly defined practices and policies when selecting methods, techniques, and evaluation criteria for obtaining results
- Deep knowledge of data management in specialty biotech, and/or operations in reimbursement call centers or specialty pharmacies
- Familiarity with healthcare data sources (transactional, clinical, behavioral)
Education/Experience:
Required:
- Bachelor’s degree from a 4-year university
- 2+ years of relevant experience in an operations role at a biopharmaceutical manufacturer, reimbursement call center, specialty pharmacy or data management company
- Functional knowledge of Microsoft (Word, PowerPoint)
- Proficient in Microsoft Excel and other analytic tool, specifically in data comparison, conditional formula, data summary, and conversion
- Background and experience with the Business Analysis toolkit including an understanding of systems development lifecycles, architecture and frameworks, problem solving and root cause analysis methods, use cases, data and process modeling skills, and the ability to document business process models
Preferred:
- Academic training in public health, business administration, and/or operations research
- Case management experience in a reimbursement call center or specialty pharmacy
- Familiarity with Google Docs, workflow diagram tools, web-based software systems and relational databases
Join Us
We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools. In addition to our great environment, we offer a salary of between $90,000 and $120,000 as well as benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution. Please send a cover letter along with your resume when applying to the position of interest. Claritas Rx embraces diversity, equality, and transparency. We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents. We believe the more inclusive we are, the better we are.
