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Senior Backend Engineer, Customer Experience

Our mission
At Included Health, we're on a mission to raise the standard of healthcare for everyone. We're a new kind of healthcare company, focused on breaking down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need. We offer guidance, advocacy, and access to personalized care for urgent care, primary care, behavioral health, and specialty care. We're especially focused on increasing access to high-quality and culturally competent providers that can raise care equity for the LGBTQ+ community, Black Americans and other communities who have been historically disenfranchised and underserved in the US healthcare system.Our teamThe Included Health's Customer Experience team serves a critical audience: our customers, who are the health and benefits buyers that make the best decisions for their employee base.You!As a Senior Software Engineer, your mission is to lead impactful projects for the Customer Experience team, from gathering requirements to shipping and iterating.

Reporting to Engineering Manager, Data Platform, you'll lead team execution by combining your high technical output with project management and peer influence to make the team successful.

What you will do


  • Achieve team and business impact through high personal output
  • Prioritize and scope engineering effort according to expected results
  • Lead project execution by managing epics/stories, providing clarity to the business on delivery timing, being an owner of overall project success
  • Design, implement and operate systems with exemplary engineering fundamentals that make appropriate tradeoffs
  • Participate in cross-team efforts to ensure successful delivery against team goals
  • Mentor engineers, improving their technical and non-technical skills to maximize their impact
  • Participate in on-call rotation to ensure our service is running 24/7

Qualifications and Requirements


  • Minimum of 5 years software development experience
  • Stellar engineering leadership by example — regardless of your language of choice, you separate concerns and define well-abstracted interfaces, leading to functioning, performant, well-tested, maintainable code and systems
  • Thinking in first principles — you are able to explain your points of view from foundational concepts rather than by associative thinking
  • Experience building backend application, developing stream processing, and using ETL data warehouse
  • Experience in our current technologies is a bonus — AWS, Java, Scala, Golang, GraphQL, Ruby, Apex

Physical and Cognitive Requirements


  • Prompt and regular attendance at assigned work location
  • Ability to remain seated in a stationary position for prolonged periods
  • Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
  • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
  • Ability to interact with leadership, employees, and members in an appropriate manner

$138,380 - $254,111 a yearThe United States new hire base salary target ranges for this full-time position are:Zone A: $138,380 - $195,470 + equity + benefitsZone B: $159,137 - $224,791 + equity + benefitsZone C: $172,975 - $224,338 + equity + benefitsZone D: $179,894 - $254,111 + equity + benefitsThis range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data.

Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: Remote-first culture401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 12 weeks of 100% Paid Parental leaveUp to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid HolidayWork-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable OrganizationsYour recruiter will share more about the specific salary range and benefits package for your role during the hiring process.#LI-RemoteThis is a remote role. Additional benefits include comprehensive medical, dental & vision, 401k savings, and discretionary Paid Time Off (PTO).

About Included Health


Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care.

It’s all included. Learn more atincludedhealth.com. -----Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.Apply for this job

Life at Included Health

Thrive Here & What We Value1. Mission-driven organization focused on improving world's health through compassionate care and innovation2. Integrated Virtual Care and Navigation for high-quality care in every community3. Emphasis on lifelong learning, entrepreneurial problem solving, and collaborative teamwork4. Fast-paced environment with diverse backgrounds committed to mission and members5. Intentional growth opportunities for skill expansion and goal achievement6. Collaborative work culture that values everyone's ideas and continuous improvement7. Focus on optimizing impact by delivering high-quality patient care while maintaining safety8. Supportive environment with administrative assistance, cross-coverage, and accurate record keeping

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