As a Field Engineer specializing in hardware support, you will play a crucial role in successfully deploying and maintaining our products. You will be responsible for ensuring the optimal performance of hardware systems, diagnosing and resolving technical issues, and providing on-site support. This role demands a high level of industrial design and hardware expertise and a commitment to delivering exceptional customer service.
Responsibilities - Provide on-site hardware support for a large-scale project in Puebla, Mexico.- Install, configure, and maintain hardware systems, ensuring they meet project specifications and operational requirements.- Diagnose and troubleshoot hardware issues, performing necessary repairs or replacements.- Collaborate with the engineering team to implement design improvements and optimizations.- Conduct regular maintenance checks and ensure the reliability and efficiency of hardware systems.- Provide training and support to local staff on the proper use and maintenance of hardware.- Document technical procedures, system configurations, and troubleshooting steps.- Ensure compliance with industry standards and safety regulations.Requirements- Bachelor’s degree in Industrial Design, Electrical Engineering, Computer Engineering, or a related field.- Proven experience in industrial design and hardware support.- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.- Excellent communication and interpersonal skills.- Ability to work independently and as part of a team.- Willingness to travel as required to support project needs.Bonus Points- Experience in the biometrics industry.- Previous experience setting up and troubleshooting point of sale (POS) systems.- Familiarity with hardware products and their operational requirements.- Bilingual proficiency in English and Spanish.Confidence GapWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.About KeyoWe are building a company that reflects the world in which we want to live.
One where we can enjoy the convenience of biometrics without compromising our privacy or personal freedom. To make this a reality, our technology allows businesses of all kinds to adopt biometric authentication quickly and easily. With Keyo, people are clocking into work, paying for a coffee, and unlocking doors with a wave of their hand. Our team is remote first, by design. Our talented employees work from all over the world because we want Keyo to reflect the people who use it: global citizens who bring their diverse perspectives to solve unique problems.We are at an exciting juncture and looking for new voices and ideas to continue building our vision for the company.
Keyo believes that the things that make us unique are our greatest strengths. We have an inclusive, global, remote-first workplace that comprises people from all different lifestyles, backgrounds, abilities, and nationalities.Please note: Keyo is undergoing SOC2 compliance and performs background checks, and provides security training to team members.
