Senior Account Manager

The Big Picture

DigiSay is a leading MPN (Multi-Platform Network) in the MENA region that has diversified its portfolio of services to be specialized in the media sector but aiming for those services to be scalable and technology-based. DigiSay’s objective is to become one of the biggest digital media companies in the EMEA region using technology, targeting the global market, and making sure it’s a great place to work for.

About The Role

The Senior Account Manager will be responsible for overseeing a portfolio of key clients, fostering existing client relationships, and driving new business opportunities. This role offers a fast-paced, diverse, and stimulating environment suited for individuals who are innovative, driven, and enthusiastic about digital marketing.

Responsibilities

• serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
• Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction.
• Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
• Proactively and professionally handle client concerns and inquiries in a timely manner.
• Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
• Identify growth opportunities within client accounts and collaborate with internal teams to drive sales.
• Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
• Ensure timely resolution of critical issues to facilitate effective escalation management.

Requirements

• A degree from a university in the fields of Marketing, Mass Communication, Business or another related area.
• At least seven years of proven experience in Account Management within the digital media industry.
• Deep understanding of online marketing tools, trends, and social media platforms.
• Excellent communication and problem-solving skills with close attention to detail.
• Fluent in both spoken and written English as well as Arabic.
• Good knowledge of CRM Software, Microsoft Office, and G-Suite applications.
• Ability to customize solutions according to client’s specific needs and goals.
• Ability to handle multiple tasks at once and manage various projects without making mistakes.
• Strong negotiation capabilities complemented by analytical abilities that can lead to successful results.