*This is a remote position supporting our Seattle, WA and San Jose, CA markets*
About Booster
At Booster we’re on a mission to accelerate the transition to clean, environmentally friendly, cost effective energy by creating the first fuel agnostic energy supply chain. We believe the adoption of alternative energies is slow because of access and we’ve begun to change that with our disruptive new supply platform. By delivering the right fuel to the right vehicle at the right time we create efficiency across the entire energy process. We’ve successfully applied this model to fossil fuels reducing carbon emissions by 1.1 lbs of CO₂ emissions with each delivery.
Bio and alternative fuels are next. We’re the catalyst to better energy for you, your community and our planet
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About the Role
Booster is growing rapidly andlooking for versatile players who will thrive in a dynamic, tech-enabled operations environment. We’re specifically looking for a Customer Success Manager who will be responsible for a portfolio of Booster customers. In this role, you will provide end-to-end support, ensuring success of assigned customer accounts from Onboarding and Implementation through the lifetime of their service with Booster. You will work closely with Sales, Operations, and other teams within Booster to deliver consistently excellent customer experiences. The ideal candidate is customer-first in their approach, uses analytical skills to identify and solve problems, is thorough in their communications to external and internal customers alike, and demonstrates a high degree of ownership and accountability at all times.As a member of the Customer Success team, primary objectives include ensuring timely and thorough onboarding and launch of new accounts, maintaining the customer relationship to drive retention and growth, as well as profitability of your portfolio.
The team is dedicated to ensuring our customers' success and satisfaction at every step. We are a dynamic group of problem-solvers who thrive in a fast-paced, tech-enabled environment. This is your chance to be part of an organization that is disrupting how companies in America energize their vehicles.
What You Will Be Doing
- Own a portfolio of Booster customer sites and ensure highest level of customer satisfaction
- Oversee seamless Onboarding and timely Implementation and Launch of new customers/sites
- Enable customers to utilize Booster Customer Portal to manage self-service account features, reporting and insights to manage their fleets
- Attend cross-functional market-level operations meetings as a voice of the customer to coordinate implementation and launch readiness, monitor and report on service trends and ensure closed-loop resolution of customer-related issues and requests with Ops, Sales, Policy and other internal stakeholders.
- Use HubSpot to capture customer related activities and communications, as well as, drive customer-related issues and requests to complete resolution via ticketing systems.
- Manage portfolio to optimize overall performance by determining the highest priorities and appropriate trade-offs
- Proactively engage with customers to address performance of shared objectives, opportunities to optimize service, and to source actionable feedback to inform continuous improvement of Booster service and offerings.
- Identify and implement process improvement initiatives, to enhance the performance of the Customer team and how we collaborate with customers and partner teams across Booster.
- Collaborate with various internal stakeholders within the organization (Operations, Product & Engineering, Sales, Finance, etc.) to drive company goals and portfolio targets for customers
We Are Looking For Someone Who Has:
- 3-5 years of experience in Customer Success/Account Management within a relevant fast-paced environment
- Proven track record of implementing, retaining and growing customers
- Passionate about achieving individual and team success. Self-driven, motivated and results oriented.
- Strong operations and/or detailed account management experience (comfortable diving into the details)
- Adaptable, entrepreneurial, and a persistent go-getter
- Strong organization, data analytics and time management skills
- High integrity, ethics, and team-building abilities
- Start-up experience a plus
Base Salary Range: $70,000 - $78,000 DOE Bonus Range: $42,000 - $50,000 DOE, Plus company equity
About Our Benefits
- Keep Everyone Healthy.We know that you work to take care of your loved ones.That’s why we offer benefits that cover you and your family including 100% employer paid medical, dental, vision, disability and life insurance coverage.
- Get a Boost.Take advantage of the Booster employee fuel discount and get gas at cost!
- Recharge Your Batteries.We have unlimited responsible PTO.Take the quality time you need, when you need it.Take care of personal stuff. Stop and smell the roses.This is a marathon, not a sprint.
- Invest in You.Utilize our highly-rated savings matches to help meet your long-term financial goals.
- Be Part of Something. Not only will you get to build something that could redefine consumer behavior, you’ll be an owner.Get Early Stock Options at a fast-growing startup with strong VC backing.
- Toast and Learn.Enjoy time with your teammates. We take pride in our collaborative office environment and the journey we are on together.We know we are going to make mistakes, but we do so with a growth mindset. We never point fingers or laugh at each other. However, we laugh with each other – A LOT.
Some Background on Us
PR News Wire,
Booster’s Mobile Energy Service Expands
Fleet Management Weekly,
Booster Expands its Mobile Energy Technology Platform to Include On-Demand Electric Vehicles Charging Capability
Dallas Innovates,
Booster Builds on Renewables Delivery Partnership
Booster continues to win awards:
Forbes Top Startup Employers 2021
,
PRWeek’s 2021 Hall of Femme
,
SVBJ’s 2020 40 Under 40
,
Business Intelligence Group’s 2019 Sustainability Service of the Year
, and
Women in Trucking’s 2019 Top Companies for Women to Work for in Transportation
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