Are you your client and team’s go-to problem solver? Do you find creative ways to leverage technology that enable your organization to scale support while still making your accounts feel loved? Do you enjoy learning about customer’s businesses and then finding innovative ways to help them grow with your company’s solutions? Are you a detail fanatic, who's obsessed with KPI’s that enjoys a reputation for getting things done no matter what? Are you looking to join and build a team that makes work fun?!
The Rockbot team is committed to creating uniquely curated brand opportunities by changing the way content is experienced in businesses of every size and shape. We are technologists, music lovers, and content creators all focused on producing the most amazing customer experience possible - and we’re having a great time doing it! If this sounds compelling, let’s talk.
You will:
- Manage a strategic selection of Rockbot’s key customer accounts at both the executive and operational levels. You will own their success and growth with how they use Rockbot, and educate them on platform capabilities and new functions added to the offerings when relevant.
- Drive product utilization and expansion through onboarding, training and hands-on support through the lifetime of each client account
- Serve as the internal primary point of escalation for your book of business to ensure customer satisfaction, retention and growth.
- Analyze product performance data to discover key insights, develop new strategies and pitch clients on new areas of opportunity via regular business reviews and cadence calls
- Chart, support and measure your team’s account expansion and performance..
- Serve as the main POC for your customers, internally and externally. You will be the tip of the spear internally collecting all needed information or managing any ongoing project for your customers within the company
You have:
- Managed and developed enterprise client partnerships for major brands
- Consistently overachieved in product adoption and quota attainment
- Built strong client relationships with executives and within different levels of management
- Analyzed large data sets to uncover key campaign performance insights and developed new strategies to upsell clients on new products
- Presented comprehensive campaign performance analyses and identified opportunities to drive incremental revenue, consistently growing book of business revenue month-over-month
- Creatively and proactively identified and solved customer pain points, and can identify steps taken to identify, work and solve the issues faced
- Have a background in project management and feel comfortable communicating and working with all levels in an organization, including C-Suite
About Rockbot:
Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media.
For more information visit www.rockbot.com.
Compensation:
Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.The compensation band for this role is $120,000- $150,000 plus commission, equity, and benefits for all team members.
Our Values:
- Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better.
- Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.
- Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The “Why” and “How” always matters.
- Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions.
- Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
- Integrity: We say what we mean, and do what we say, simply, clearly, honestly.
Rockbot is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.
