About Augmedix:
Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.Augmedix is on a mission to help clinicians and patients form a human connection by seamlessly integrating our technology at the point of care. Augmedix’s proprietary platform digitizes natural clinician-patient conversations, which are converted into comprehensive medical notes and structured data in real time.
The company’s platform uses automatic speech recognition, and natural language processing, including large language models, to generate accurate and timely medical notes that are transferred into the EHR. Augmedix’s products relieve clinicians of administrative burden, in turn, reducing burnout, increasing clinician efficiency and improving patient access. Through Augmedix’s proprietary platform and bi-directional communication channel, Augmedix is ideally suited to serve as the vehicle for change at the point of care.Augmedix is headquartered in San Francisco, CA, with offices around the world.
To learn more, visit www.augmedix.com.We are seeking a Senior Medical Documentation Specialist (MDS) Supervisor to oversee our team of Medical Documentation Specialists. The individual will play a crucial role in being a bridge between the MDSs and the Operations Manager. The Supervisor will work closely with multiple teams and help to improve organizational adherence to existing processes and establish new processes. We are looking for a sharp analytical mind with excellent people skills, and a positive attitude toward accepting any challenge.Supervisors are part of the MDS Management team and are assigned to look after the daily operational requirements of MDSs. They are the frontline POCs for any concerns related to MDSs.The role is tailor-made for someone who has experience in dealing with medium to large groups of people and enjoys a fast-moving and dynamic work environment.
Duties and Responsibilities (but are not limited to):
- Interact with and motivate employees to maintain a positive relationship and overall client (clinician) satisfaction
- Inspect and take ownership of operational floors to ensure uninterrupted day-to-day operations
- Coordinate and collaborate with multiple stakeholders and work as cross-functional team members to ensure the successful execution of assigned tasks/projects Manage a specific team of medical documentation specialists (up to 100)
- Continuous follow-up on team member's performance and address any discrepancy at the earliest
- Be a leader and mentor to the Medical Documentation Specialists (including performance reviews, orientation, guidance, quality concerns, etc.) to perform at their best potential
- Provider guidance to team members with any concerns / challenges related to their professional lives
- Collaborate with the BD Production team to address any work-related issues of team members
- Foster an environment that ensures zero tolerance toward harassment of any kind
- Improve the efficiency of existing organizational processes and procedures in order to sustain and enhance the organization’s internal capacity
Educational Qualifications:
- Graduation (Bachelor’s) from a recognized, reputed & accredited university
- Any other Professional certifications (globally recognized) will be considered
Job Requirements:
- Minimum 1 year of relevant experience in a leadership role with 3-4 years of work experience
- Having Organizational Management (Leadership) Quality
- Good knowledge of people management & emotional intelligence
Soft Skill Requirements:
- Communication: Strong verbal and written communication skills to effectively convey information, instructions, and feedback to employees and other stakeholders.
- Interpersonal Skills: Excellent interpersonal skills to build positive relationships with employees, resolve conflicts, and foster a collaborative work environment.
- Problem-Solving: Proficiency in identifying and resolving issues and conflicts that arise within the team, including addressing performance or behavioral concerns.
- Decision-Making: Ability to make sound decisions based on available information and critical thinking, considering the impact on employees and the organization.
- Time Management: Effective time management skills to prioritize tasks, meet deadlines, and ensure efficient utilization of resources.
- Adaptability: Flexibility to adapt to changing priorities, handle unexpected situations, and adjust strategies to meet evolving organizational needs.
- Team Building: Ability to foster a positive team culture, encourage collaboration, and promote teamwork among employees.
- Conflict Resolution: Strong skills in resolving conflicts and mediating disputes between employees in a fair and impartial manner.
- Emotional Intelligence: Awareness of one's own emotions and the ability to understand and manage the emotions of others, promoting empathy and effective communication.
- Analytical Skills: Competence to work with data, conduct data collection and analysis, interpret, and evaluate complex data from various sources and derive meaningful insights and conclusions.
- Organizational Skills: Capability to organize and prioritize workloads, delegate tasks effectively, and ensure smooth operations within the team.
Details:
- Work shift: Night
- Weekdays: Monday- Friday
Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.Apply for this job
