Fujitsu Frontech North America Inc./Fulcrum Biometrics, Inc.
Job Posting
Operations Assistant
Full Time - RegularSan Antonio, TX, US
Pay Rate:
The starting base pay range for this role is USD $19-$22.00 per hour. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Non-Exempt/Exempt:
Non-exempt
Job Status:
Full-time
Location: San Antonio
Office - must be able to be on site to work with equipment
Reports To (Position):
Operations Manager
SUMMARY
We are looking for a highly organized and efficient Operations Assistant to join our team and help us with a variety of operations and administrative tasks. The ideal candidate will have experience in order fulfillment, shipping/receiving, customer service, billing, AR, and online sales fulfillment. They will also be able to work independently and as part of a team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions of the position include, but are not limited to;
- Supports order fulfillment process by processing orders, packing products, and shipping them to customers.
- Receives and processes digital orders. This includes verifying the accuracy of the order, ensuring that all required information is included, and generating a download link for the software.
- Provides customer service by answering questions and resolving issues related to all aspects of order fulfillment.
- Assists with billing and Accounts Receivable (AR) tasks such as sending invoices, collecting payments, and managing customer accounts
- Acts as a backup for warehouse staff in the event of absences – packing/unpacking orders, processing shipment documents, etc.
- Act as backup for order fulfillment staff in the event of absences – processes, picks and packs orders.
- Assists sales with support tasks such as preparing reports, converting quotes to invoices, and managing customer relationships.
- Uses QuickBooks to track inventory, expenses, and sales.
- Handles routine administrative tasks such as keeping office supplies stocked, stocking the kitchen/snacks, handling occasional catering requests for customer or vendor visits, birthday celebrations (once per month) etc.
- Manages customer RMA requests.
- Generates repair estimates and invoices.
- Regular work site attendance.
Other Duties and Responsibilities:
- Managing customer records. This may involve tracking the purchase history of customers, storing customer contact information, and managing customer feedback
- Generating reports on customer support activities. These reports may be used to track customer trends, identify areas for improvement, or provide data to other departments
- managing software licenses. This may involve tracking the expiration dates of licenses, renewing licenses, or deactivating licenses
- Occasionally participates in special projects as assigned by various department managers or the chief executive.
- Adhering to company policies, safety, and quality
- Supports continual improvement efforts
- Additional responsibilities as assigned. This job description is not intended to be all-inclusive. Other, reasonable and related duties may be assigned to meet the ongoing needs of the organization
QUALIFICATIONS
- Excellent team player, problem solver with a high level of self-motivation and initiative
- Able to meet deadlines on a consistent basis
- Perform quality work within deadlines with or without direct supervision
- Interact professionally with other employees, customers, and suppliers
- Excellent organizational and time management skills
- Ability to work independently and as part of a team
- Strong attention to detail
- Ability to work independently (and with limited supervision) while understanding the necessity for communicating and coordinating work efforts with other employees and departments at all levels within the organization
- High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks
- Exceptional attention to detail and accuracy
EDUCATION and/or EXPERIENCE
Associate degree in business administration or similar. In lieu of degree, candidate must demonstrate at least 3 years in an administrative assistant type role and have at least 2 years’ experience with shipping and warehouse functions.
CERTIFICATES, LICENSES, REGISTRATIONS
None
COMPUTER SKILLS
Individual must be PC literate and have the aptitude to learn operation of other computer systems. Proficiency in Microsoft Office suite - Word, Excel, Access, PowerPoint, Outlook and other commonly used applications software is preferred.Experience with Shipping software required, especially UPS WorldShip and FedEx.com.Experience with ERP systems preferred, experience with QuickBooks a plusEmployment with Fujitsu is considered to be at-will, which means that both the employee and Fujitsu Frontech North America Inc.
(“FFNA”) are free to end the employment relationship at any time for any reason, with or without cause. This provision can only be changed or revoked in a formal written contract signed by the CEO of FFNA and cannot be changed by any express or implied agreement based on statements or actions by any employee or supervisor. Even though the job duties, title, compensation, and benefits, as well as the Company’s personnel policies and procedures, may change from time to time, the at-will nature of employment will not change. We are an Equal Opportunity and Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local laws.
19 To 22 (USD) Hourly
