Dovetail is the world’s leading AI-first customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast—no matter the method. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing.
Founded in 2017, Dovetail has 100+ employees across offices in Sydney and San Francisco.One of the key pillars to our success is a highly efficient go-to-market model where anyone who wants to understand their customers can adopt, use, and scale Dovetail without any barriers or friction. Our growth to date has been driven by a product-led strategy where an innovative and intuitive product combined with word-of-mouth and an engaged community of thousands of users have seen us expand to organizations like Shopify, GitLab, Canva, Atlassian.The Growth team owns the self-service business and works cross functionally to make impactful improvements for our customers and business.
The team works to identify the clearest opportunities for business impact, and then works backwards from there to execute on the biggest customer problems they can solve.The Growth team is responsible for enabling this strategy by growing our free user base, driving activation, adoption and conversion, making it simple to expand to new products and use cases, and exploring novel ways to build customer education and confidence. As an engineer working on growth, you’ll have real influence over what we work on and make meaningful contributions to ambitious technical and business challenges that impact scaling revenue at a high-growth software company.
What you will do
- Be customer-obsessed. You’ll understand our customers and their journey and pain points to identify optimization opportunities to drive scalable growth. You take a holistic view across the customer lifecycle, and you get energy from creating delightful, cohesive experiences that drive business outcomes.
- Deliver high-quality and impactful software. You’ll partner closely with your Engineering manager, engineer, product and design team to ship high-leverage features and ideas that are massive force-multipliers for our business.
- Think strategically to optimize for impact. You’ll need to think strategically through business opportunities, customer needs, and technical challenges to focus on the highest-leverage ideas. You’ll leverage data to identify areas where improvements can be made, and use this to inform the projects you work on.
- You’ll collaborate with your team to sweat the details. You’ll share our passion for quality and you’ll be involved in practices and rituals like code review, pair programming, design sparring, planning, retrospectives, and more.
- Foster a culture of pragmatism. You’ll maintain and foster a pragmatic approach to software development whilst also working with senior engineers in the establishment of detailed guidelines and standards for product development processes based on industry best practices and your experience.
Your background
- Extensive experience building SaaS products. You’ll have hands-on exposure to building the frontend and backend of web products with technologies like TypeScript, React, GraphQL, Node, PostgreSQL, and AWS.
- A working understanding of high-growth B2B SaaS products. You’re passionate about building products, startups, and businesses, have an understanding of product-led growth strategies and ideally have seen their implementation before.
- Experience managing software projects. You’ll have the ability to own the delivery of complex features, break down requirements and provide reasonable estimates.
- You arepragmatic and flexible. Like your new teammates, you’re used to doing what’s necessary to get the job done. You’ll need to be comfortable with ambiguity, be resourceful to solve problems, and be able to adjust to shifting deadlines and project goals.
- Excited by the numbers and driven by impact. It’s not about new tech or features in growth but the business outcomes, you are excited about the team's ability to affect change on key business metrics.
- You thrive in ambiguity. The growth team works across a massive landscape and thus you’re not afraid of context shifting and are able to dive into new areas of the code, and learning new technologies.
- A great attitude. The right attitude towards a sense of urgency, risk, and uncertainty about the future that comes with working at an early-stage startup. This is an opportunity to be involved in an exciting journey from the very start.
At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group.
Benefits
- Equity for everyone. We put our money where our mouth is. No matter your role, we provide equity for all along with competitive salaries. See your investment grow as Dovetail grows.
- Extra paid days off. Enjoy ad-hoc KitKat days to take a step back and spend it however you like. Hit the beach, spend time with your family, pick up that hobby you’ve been meaning to try, or anything in between!
- Equal parental leave. We offer an inclusive framework of 20 weeks equal paid leave to support new parents. Every family is unique, so you make the call how you’d like to take care of what matters most.
- Floating public holidays. Public holidays don’t always align with when you want to take leave. So the choice is yours when it comes to swapping public holiday leave for a later date. You do you!
- Flexible work-life balance.Whether you're a parent, student, or juggling a million things, we get it. While we're an office-first culture, we work together to make your schedule work for you.
- Develop and grow. Take a course, attend a lunch and learn, or head to a conference to help you grow! We love to support you any way we can, so expect Dovetail to be your #1 fan when it comes to achieving your career goals.
- Modern and pet friendly offices. Bring your pooch to our modern, ergonomic offices in the heart of Surry Hills. We also host monthly events for the whole team to connect and unwind.
- Health is wealth. We believe that everyone has the right to mental wellness and support so every Dovetailer has access to Uprise (Employee Assistance Program) for themselves as well as their families.
