Curated is on a mission to help people find exactly what they’re looking for
Whether it’s your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine – shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster.
Curated is the home of America’s biggest community of Real Experts
Real Experts aren’t sales assistants. They’re people living ordinary lives, who also happen to be obsessively passionate about something. They have real, on-the-ground, lived experience — they’re not proficient in tennis, they’re fluent in it.
Making high-stakes purchases easier is only the beginning
Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch.It’s why customers are obsessed with Curated – and why our Real Experts have a 4.96 average star rating over 85,000+ reviews. As a Brand Success Manager, you will be at the heart of our brand success team, ensuring the smooth and efficient operation of sales processes and the successful execution of commercial strategies.
This role demands a combination of strong commercial acumen, analytical prowess, exceptional communication skills, and a keen eye for process optimization.
Key Responsibilities
Inbound
- Monitor inbound queue, qualify and reject/approve brands passing a certain quality standard to be onboarded within defined SLAs
- Outreach to inbound brands that need further conversation to qualify and pitch the value of Flip.
Brand Success
- Perform brand success calls to ensure that every brand is set up for success on Flip. Success is for brands to understand key levers and perform certain tasks.
- Update CRM based on strong discovery skills.
Scale
- Report on results and suggest process optimizations to increase efficiency
- Work with leadership to define scalable processes to deliver those levers and tasks at scale.
- Optimize and scale (when successful) both the outreach and the scalable process
Required Qualifications
- Must have at least 4 years of sales / account management experience with a proven track record of success.
- Must have a minimum of 2 years of sales operations experience or equivalent.
- Proficiency in Excel/Google Sheets for data analysis and reporting.
- Detail-oriented with a focus on continuous improvement.
- Familiarity with CRM systems and sales analytics tools.
- Strong problem-solving skills and the ability to think strategically to scale solutions.
- Strong customer centricity and objection handle skills
- Communicate clearly and precisely externally as well as with team members
- Management experience is a plus
While these qualifications are typical of a strong candidate, they are not exhaustive and not required unless noted. We take a holistic approach to hiring and would love to connect if this sounds interesting to you!
About Curated
Curated was founded in 2017 to humanize online shopping. Backed by Forerunner, Greylock, and CapitalG, we’ve built a collaborative shopping experience brought to life by passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the perfect product, so they can enjoy more of what they love.Through our expert community, Curated has created a new type of knowledge economy that enables people to earn meaningful income by sharing their expertise, from anywhere. Curated is an equal opportunity employer.
We encourage candidates of all backgrounds to apply, as we strive to build a marketplace that serves every demographic with the highest level of quality and respect.
