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Referral Response Coordinator

Donor Network WestFresno, California, United StatesHybrid, Onsite
This job is no longer open
Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.
At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY


The Referral Response Coordinator is responsible for response to donor referrals, donor evaluation, referral management, and collaborates with hospital staff and MDs in referral management.  Additionally, the Referral Response Coordinator supports donor families, provides family care and may provide families with the option of organ and/or tissue donation. These entire job functions collaborate with other staff in varies departments at Donor Network West, and within the community of hospitals and coroner/medical examiner offices.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES


  • Respond promptly and appropriately to potential donor referrals to assess suitability and enhance the donation process.
  • Conducts chart reviews and determines medical suitability in conjunction with other clinical personnel.  Understands and accurately maintains donor information and charting.
  • Assess hemodynamic stability and develops strategies in conjunction with DNW clinical staff to maintain organ function.
  • Collaborates with Physician and hospital staff to develop plan for referral management from initial referral through declaration of death/DCD evaluation.
  • Provides education to hospital staff about the donation process.
  • Performs donor physical assessments.  Obtains, labels, and packages blood for tissue typing and infectious disease testing.  Informs hospital staff on progression of referral process.
  • Review medical-legal documentation pertaining to brain death declaration is completed according to hospital policy and in accordance with American Association of Neurology Guidelines.
  • Provides emotional support and expertise in donation process for donor families and utilizes DNW staff or hospital resources, as needed.
  • Performs administrative functions in a timely manner. 

QUALIFICATIONS


  • Strong organizational skills.
  • Works well under pressure.
  • Ability to communicate and present information effectively and concisely within a team environment.
  • Strong interpersonal skills.
  • Proactive team player who can multitask with ease, and uphold organizational core values.
  • Strong attention to detail, excellent written and verbal communication skills.  Thrives in a fast-paced dynamic environment 

EDUCATION AND EXPERIENCE


  • Bachelor’s degree in allied or health science or equivalent experience.
  • Licensed LVN, EMT, Paramedic or RRT preferred.
  • Previous OPO experience preferred.
  • Experience in medical / critical care field preferred.

$21.63 - $27.01 an hourProvided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.Apply for this job

This job is no longer open

Life at Donor Network West

Donor Network West saves and heals lives through organ and tissue donation by facilitating organ and tissue recoveries for transplantation in Northern California and Nevada. We honor and respect the donors and families we serve with compassionate care, and inspire our communities to donate life. Established in 1987, Donor Network West is an official Donate Life organization accredited by the Association of Organ Procurement Organizations (AOPO) and the American Association of Tissue Banks (AATB). Federally designated to serve 40 counties in northern California and Nevada, Donor Network West partners with the Department of Motor Vehicles and the state-authorized donor registries. Our vision is to be the premier community resource for organ and tissue donation in our service area. We will provide excellent and compassionate support and service to the public and health care professionals who serve them in the hope that each person will choose to be a donor. Register as an organ and tissue donor by visiting DonorNetworkWest.org Join us on our mission by visiting our careers page: https://www.donornetworkwest.org/careers/
Thrive Here & What We Value1. Collaborative environment focused on accomplishing mission2. Service-oriented with a commitment to saving lives through organ donation3. Emphasis on teamwork and support4. Inclusion and diversity in perspectives5. Excellence in customer service and professionalism6. Respect for donors and confidentiality maintenance7. Continuous quality improvement participation8. Strong commitment to safety policies and regulations9. Passionate dedication to the mission of organ and tissue donation10. Relationships-focused culture with a welcoming environment
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