Position:
Product Readiness and Change Specialist
Location:
Jeffersonville, IN
Job Id:
714
# of Openings:
0
Our Company:
PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.
We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.
We are PharmaCord, a purpose-driven organization on a rapid growth journey.
Our Team:
Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.
We are seeking a dynamic and detail-oriented Product Readiness and Change Specialist to manage change initiatives related to key IT priorities, such as client feedback, growth, and efficiency. The successful candidate will track and communicate progress, develop change metrics, and ensure readiness and valuable communication to internal (business/IT) and external stakeholders (clients, partners, etc.)
A typical day in the life of the Product Readiness and Change Specialist
will include but not be limited to the following:
Change Management:
- Manage and implement change management strategies to support key IT priorities, including client feedback, growth, and efficiency.
- Identify potential change risks and develop mitigation strategies.
Communication Strategy and Planning:
- Develop and implement a comprehensive communication plan, such as development of IT support portal, aligned with the organization's strategic objectives.
- Ensure communication plans support the delivery of value and align with SAFe principles and practices.
- Monitor and evaluate the effectiveness of communication strategies and make necessary adjustments.
Internal Communication:
- Develop and implement communication strategies to ensure alignment and transparency within the organization with respect to product launches, IT support enhancements, and strategic initiatives.
- Facilitate communication between Agile Release Trains (ARTs) and other teams to promote collaboration and knowledge sharing.
- Create and distribute regular updates on project status, key milestones, and other relevant information to all stakeholders.
- Organize and lead internal meetings, workshops, and events to foster a collaborative environment.
External Communication:
- Act as the primary point of contact for client communication, ensuring clients are informed about project progress, milestones, and deliverables.
- Coordinate with Product Managers and RTEs to gather and relay client feedback to relevant teams.
- Develop and maintain strong relationships with clients, stakeholders, and partners.
- Prepare and present project updates, reports, and other communication materials for external stakeholders.
Content Creation:
- Produce high-quality communication materials, including newsletters, reports, presentations, and other documentation.
- Ensure all communication materials are clear, concise, and aligned with the organization's messaging and branding.
Progress Tracking:
- Track the progress of change initiatives and communicate updates to internal/external stakeholders.
- Ensure timely and transparent communication of project statuses, risks, and issues.
- Develop and distribute regular progress reports to executives from IT/business along with relevant stakeholders.
Metrics and Measurement:
- Develop and maintain a change dashboard/scorecard to measure and report on change progress.
- Establish key metrics to evaluate the effectiveness of change initiatives.
- Analyze data and provide insights to improve change management processes.
Release Management:
- Share release schedules with business units and clients, highlighting value and change readiness.
- Collaborate with IT teams to ensure smooth and timely releases.
- Communicate the benefits and impact of new releases to stakeholders.
Stakeholder Engagement:
- Work closely with business units, clients, and other stakeholders to understand their needs and expectations.
- Ensure stakeholder concerns are addressed and incorporated into change plans.
- Facilitate stakeholder meetings and workshops as needed.
Training and Support:
- Develop and deliver training programs to support change initiatives.
- Provide support and guidance to employees during change implementation.
- Create and distribute training materials and user guides.
Continuous Improvement:
- Identify opportunities for continuous improvement in change management practices.
- Gather feedback from stakeholders and incorporate it into future change initiatives.
- Stay current with industry best practices and apply them to the organization's change management processes.
Requirements:
- Bachelor’s degree in communications, Business Administration, Information Technology, or a related field.
- Minimum of 1-3 years of experience in change management, communication, or a related role.
- Proven experience managing IT change initiatives.
- Strong analytical skills and experience with change metrics and measurement.
- Excellent written and verbal communication skills.
- Ability to engage and influence stakeholders at all levels.
- Strong organizational and project management skills.
- Proficiency in change management concepts, tools, and software.
- We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)
Preferred Qualifications and Competencies:
- Change management certification (e.g., Prosci).
- Experience with IT project management (e.g., PMP).
- Familiarity with agile methodologies.
- Strategic Thinking
- Problem-Solving
- Collaboration and Teamwork
- Adaptability
- Leadership
- Client Focus
Physical Demands & Work Environment:
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Once you land this position, you’ll get to enjoy:
Our Benefits & Perks
- Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
- Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
- 401(k) company match
- Wellness discounts on health premium
- HSA employer contribution
- Company paid Short-term Disability (STD)
- Company paid and voluntary Life Insurance options
- Voluntary Life, AD&D and Long-Term Disability Insurances
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits, flex days and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program
- And more
A Career You'll Love
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
- Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
- Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
- Opportunities for advancement with a company that supports personal and professional growth.
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.
PharmaCord is proud to be an equal opportunity employer.In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook
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