About PartsSource
PartsSource is the
leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain. We are
growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes. We are
uniquely positioned to address key challenges impacting mission-critical operations related to rising input costs, skill shortages, and supply chain disruptions. Bain Capital’s 2021 investment in PartsSource further propels us to realize our Vision: Ensure the quality, safety, and availability of mission-critical assets to improve health outcomes.
Our platform
automates the procurement process enabling the medical equipment service industry in their acquisition, repair and life cycle management of medical parts. The company's cloud software and marketplace technology tools help
over 3,500 hospitals to source on-demand parts and services from over 6,000 OEMs and thousands of repair techs. PartsSource delivers strong value to customers through an “Amazon” like experience featuring preferred pricing, automated ordering, and formulary analytics to benchmark spend and drive greater supply chain intelligence.
From our founding in 2001 as the industry’s first online, fully integrated medical products marketplace, to the creation of our award-winning flagship solution, PartsSource Pro, PartsSource has evolved to become a leader in the digital transformation of the healthcare technology supply chain and indispensable partner to more than half of U.S. hospitals and thousands of equipment suppliers and independent service providers.Bain Capital’s 2021 investment in PartsSource provides capital, expertise, and key partnerships further accelerating PartsSource’s growth.
Bain Capital, one of the world’s leading private multi-asset investment firms with approximately $150 billion in assets under management, seeks to create lasting impact for their investors, teams, businesses, and the communities in which they live.We are seeking an experienced and positive Inbound Sales Representative specializing in imaging parts, who is ready to serve as an enthusiastic promoter of PartsSource to internal and external clients. Your primary responsibility is to source, negotiate, close, and ensure delivery of Diagnostic Imaging replacement parts to our customers. This position requires a strong background in imaging sales and/or parts sourcing, along with exceptional problem-solving skills, influence, drive for improvement, and accountability.
Duties/Responsibilities:
- Interact with customers via inbound calls or emails to understand their imaging part requirements and provide them with accurate and timely quotes.
- Build rapport with customers, actively listening to their needs, and offering appropriate solutions based on their imaging equipment requirements.
- Evaluate vendor options based on quality, availability, and pricing, ensuring competitive offerings that meet customer requirements.
- Develop and maintain strong relationships with vendors, negotiating pricing, terms, and delivery schedules to obtain the best possible deals.
- Utilize your knowledge of market trends, competitor pricing, and customer requirements to effectively negotiate and achieve cost savings.
- Collaborate with internal teams, such as purchasing and order management to ensure timely order placement.
- Continuously enhance your knowledge of imaging parts and their compatibility with different equipment models to better serve customers' needs.
Required Skills/Abilities:
- Ability to adapt to new and ambiguous situations as they arise; open to new ideas, viewpoints and personalities; learns quickly from successes and failures.
- Ability to absorb new information and put learnings into practice effectively to continuously improve own behavior and performance and resolve customer issues and concerns promptly and effectively ensuring customer satisfaction and retention.
- Build relationships in an effort to understand individual strengths, weaknesses, triggers, and interpersonal styles to skillfully negotiate in tough situations with both internal and external groups.
- Ability to remain calm under pressure, actively seek input from others, and regularly communicate, collaborate, and share information in a constructive way.
- Deep understanding of the company's products or services, various types of diagnostic imaging equipment, their functionalities, and applications, as well as industry trends and competitors, to provide informed recommendations and solutions to clients.
- Ability to identify, evaluate, and engage with vendors to procure diagnostic imaging parts and ensure timely delivery and service support.
- Use time effectively and efficiently, organize a broad range of activities and workload, and make decisions in a timely manner.
- Consistently displays strong energy, initiative, and passion for the work to constantly move things forward despite obstacles and/or resistance.
Education and Experience:
- Proven work experience of 3 to 5 years as an inbound sales representative and/or sourcing representative, with experience in selling Diagnostic Imaging and/or aftermarket medical devices/parts.
- Strong negotiation and networking skills, with a demonstrated ability to build and foster relationships.
- Experience using problem-solving methodologies to improve KPIs and CSAT results.
- Excellent communication skills, both verbal and written, to build trust and collaborate effectively.
- Ability to actively listen to team members, identify trends and pain points, and contribute to solutions.
- Detail-oriented mindset, ensuring accuracy in quotes, purchase orders, and documentation.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Must be able to traverse the production facility.
EEO:
PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Disclaimer:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.
Who We Want to Meet
- You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
- You’re a problem solver, always looking to find ways to work towards a win-win solution
- You’re a strong influencer- able to gain the trust and confidence of leadership teams to drive change
- You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
- You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.
Benefits & Perks
- Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan; with a full benefits package (including a 401k match, employer-paid college debt redux, and more).
- An inclusive PartsSource community - work alongside other smart, passionate people
- Growing company investing in and committed to developing the careers of our employees.
- Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
- A chance to revolutionize Healthcare with evidence-based decision-making on the world’s leading Procure-to-Pay platform!
Interested?
We’d love to hear from you and explore the possibilities. Please send us your resume along with an optional cover letter detailing why you’re an excellent candidate.
Diversity Statement
We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone’s individuality is respected, and everyone has an identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.Legal authorization to work in the U.S. is required.No Agency or Recruiter submissions will be accepted.
