General Manager (Freight Forwarding)

Position Summary:

Essential Duties & Responsibilities:

• Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development
• Deliver clear expectations with regards to the role and direction of your teams (Import, Export) and instill a positive work environment that is challenging and engaging
• Assist the sales team by identifying and developing prospective clients in the Rochester area
• Regularly nurture relationships with agents and suppliers
• Oversee rates and quotes and the overall billing process
• Negotiate rates and services with various service providers at the local level 
• Establish departmental goals and measure performance by tracking of goals; streamline and improve on current procedures to create greater efficiencies
• Ensure Mohawk import and export compliance with all regulatory government entities (US CBP, US Department of Commerce, TSA, FDA, and all OGAs)
• Build teams who are driven to speak with Mohawk customers and providers to provide white glove, solutions-oriented customer service
• Coordinate with counterparts in other offices to produce profitable results on joint freight programs (Far East LCL consolidations, A/F consolidations, etc.)
• Define, implement and drive logistics initiatives and ensure adherence (i.e., use of strategic partners, pricing strategy, reporting, quoting tools and methods, etc.)
• Ensure corporate brokerage initiatives are adhered to (i.e., customs compliance procedures, use of Cargowise and other tools)
• Provide ongoing training and guidance to staff in all areas of operations to enhance customer service capabilities and overall logistics knowledge
• Support corporate goals regarding business methods and processes
• Design and provide reports for internal and external purposes
• Audit files for accuracy and ensure rating of files is done correctly  
• Partner with corporate leaders, entry services and sales to ensure branch performance is aligned with corporate goals
• Promote and continuously improve a working knowledge of compliance

Desired Skills/Experience:

• 10+ years of experience in international freight forwarding and customs brokerage
• 5+ years of experience in a management/supervisory role
• Excellent interpersonal and communication skills, verbal and written
• Bachelor's Degree in Supply Chain Management, Logistics Transportation, Data Analytics, Business, Communications or other related field of study preferred
• Possess an analytical ability to gather and summarize data for reports and correspondence
• Has ability to motivate staff to achieve common goals. Possess and ability to maintain a cooperative work environment
• Ability to maintain sound judgment and sensibility during stressful and demanding situations
• Ability to view business impacting factors/decisions both holistically and strategically

Employee Characteristics:

• Responsible, hard working, self-starter
• Ability to delegate, prioritize and balance staff workload
• Ability to find solutions to various problems
• Effective planning, assessing and executing abilities
• Possess an ability to fairly evaluate and constructively promote staff progress and growth, through regular one-on-ones and performance evaluations

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.