We’re hiring an Associate Salesforce Administrator to join Raptive’s Salesforce team!
At Raptive, we serve some of the top content creators on the internet, and we’re passionate about giving them the best possible experience. Having the right data and smooth, intuitive processes is key and Salesforce plays a vital role in making that happen.You’ll be part of a close-knit, skilled team of Salesforce experts who provide end-user support and continuously roll out new and improved features to support our business. The team reports to the Director of Marketing Operations, and our Marketing Operations organization supports the entire company with data, insights, systems, and business support to drive growth and strengthen our relationships with creators.We’re looking for someone who enjoys working with people and building cross-functional relationships in addition to Salesforce experience and a knack for data analysis.
In this role, you will enhance the Salesforce experience for our users.What you’ll be doing:
- Tier 1 end-user technical or application support including : triage, troubleshooting, root cause analysis, requirements gathering, user story creation and support escalation coordination
- Create and curate end-user documentation for Salesforce and Salesforce-integrated applications
- Update end-users on new features and relay best practices through formulated training
- Monitor Salesforce usage, data hygiene and process indicators to proactively identify and address issues
- Salesforce data analysis and maintenance including reporting and report type support and maintenance
- Deliver new functionality and support the team with end-user perspective, testing and data work during ongoing sprints within an agile process
The skills and experience you bring to the job:
- You enthusiastically enjoy your experience in customer-facing tech support.
- 3+ years providing end-user technical support as an application support analyst or similar. Experience with providing user-facing day-to-day support, and managing work via a ticketing system.
- Excellent communication skills, including the ability to make end-user documentation interesting, clear and easy to use and the ability to bring calm and order to a complicated technical issue.
- Experience creating end-user training and documentation including experience with presentation and video creation
- 1+ years experience with data hygiene work or data analysis in support of systems and team members. Ability to think critically and logically through complex data adjustments.
- High degree of familiarity with and recall of Excel or Google Sheets formulas
- 1+ years in a Salesforce Administrator job role
- Salesforce Certified Administrator
- Data governance or stewardship background
- Experience in business analysis or a Salesforce Business Analyst certification
- Experience with complex data migrations between systems
- SQL knowledge
- Experience working in a technical capacity with Mulesoft Composer, Salesforce Marketing Cloud, Salesloft
About Raptive Raptive’s mission is to power creator independence. We’re a creator company that provides revenue, audience, business solutions, and much more for creators and enterprise publishers. Since the very beginning of digital content creation, we’ve been allies and advocates for every kind of creator and charted the uncharted to help creators grow their businesses through it all. Today we are the catalyst for 5,000+ of the world’s most premium creators on the open web and rank as the tenth-largest digital property in the U.S.
Creators who choose Raptive are premium content creators, trendsetters, iconic brands, and charismatic personalities, captivating more than 78% of U.S. audiences on their sites alone with the power to move and disrupt culture. They collectively rank #1 in Food, Family, Home, and Lifestyle--with a reach of more than 182M monthly unique visitors and more than half a billion followers across social platforms.Creators are the future of media. And together, the future is ours to create. The base salary range for this position is $75,000-$100,000.
The range provided is Raptive’s reasonable estimate of the annualized base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, geographic location, knowledge, skills and abilities. This role is eligible for additional incentive compensation that isn’t included in the posted range.For more information, visit www.Raptive.com or follow us on LinkedIn or Instagram.Raptive is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose.
We encourage candidates from all backgrounds to apply. Raptive is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.
