CapCenter began in 1997 from a desire to save realty and lending clients thousands of dollars in the home buying, selling and financing processes. We added our insurance division in early 2020. By combining mortgage, realty and insurance under one roof we are able to provide clients an easier, less stressful experience.
The needs of each and every client are our main focus. We emphasize efficiency, transparency and championing our clients’ interests. We want to be their heroes. Our success has developed from our dedication to customer service and our growing reputation for doing business the right way. We pride ourselves on being a client-centric, fast-paced, growth-oriented company. CapCenter is looking for a Quality Control Manager (QCM) to help pursue our mission: simplifying the homeownership journey with consolidated services, transparent pricing, and most importantly, a client-centric philosophy.
Job Overview:
You will work in a dynamic team environment of other mortgage, real estate, and insurance professionals. Many of our team members are dual licensed and have cross-trained in multiple departments. We do not hire people that define themselves by a job description but rather we seek career-minded people that desire to learn and grow with other team-orientated service professionals.You will report to the Senior Manager Pre-Closing QC.
Responsibilities
- Clients Come First.All decisions at CapCenter are rooted around how the client benefits. Winning solutions are those that put the homeowner or aspiring homeowner’s needs first. You will review loans originated by the production team prior to closing to ensure the loan satisfies underwriting and compliance rules. Additionally, you will review all withdrawn and denied applications before final processing to ensure underwriting, service, and compliance quality. Work with Loan Consultants to run credit improvement scenarios as you ensure all client files receive maximum effort and attention.
- Innovation Never Stops.People, process, and system innovations are ongoing. Our team members are important stakeholders in our growth and client success. You will accurately report on errors uncovered in your reviews. Identify and own the execution of process improvements that reduce errors and improve operational efficiency.
- Excellence is a Team Sport.CapCenter service professionals are all in-house. We do not work across multiple companies, partner relationships, or referral sources. We achieve results by working unitedly with our subject matter peers. Support production team members by answering questions and getting involved early in the origination process to help their team provide excellent client service.
- Savings are Earned.CapCenter seeks to save our clients’ money, time, risk, and effort. Savings are earned through service investments and strong past client network effects. Expand your own knowledge base and the company’s by staying current on industry underwriting, processing, and compliance issues. Disseminate that knowledge through training, interdepartmental presentations and process improvements that operationalize compliance standards.
Qualifications
The candidate must have confidence and genuine enthusiasm for helping clients achieve their goals in the area of real estate and home finance. Analytical skills and the ability to explain complex numerical concepts are necessary, along with the following minimum attributes and qualifications:
- Comprehensive knowledge of mortgage underwriting guideline, 3 years-experience preferred.
- Licensed Mortgage Loan Originator or have the knowledge and desire to become licensed.
- Thorough knowledge of mortgage underwriting regulations and compliance issues.
- Familiarity with Encompass loan origination system is preferred.
- Knowledge of FHA and VA guidelines is preferred.
- Ability to train and lead others.
- Bachelor’s degree in Finance, Mathematics or other related field
We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401K, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.
