Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member. By establishing “true transparency” and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.
About Our Opportunity:
As a Member Concierge on our Healthcare Bluebook team, you’ll support members at a ‘concierge’ level of service. You will build relationships with our members by assisting them with healthcare navigation. This includes coordinating communication between providers and members, support for scheduling and the transfer of medical records, providing education around rewards programs offered through our services and advocating in the member's best interest.
Things You’ll Do Here
:
- Assist members who need help understanding healthcare cost and quality information for procedures they may need.
- Search for providers who offer fair prices and/or high-quality care that aligns with Bluebook services and member needs.
- Educate members who inquire about incentive programs and direct them to the best resource that fits their individual needs.
- Document and manage patient referrals from clients, partners, and/or providers.
- Coordinate with the Provider Operations team to facilitate relationships between providers and members seeking care.
- Contribute ideas and new perspectives on how to solve various problems.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
What You’ll Bring to the Team
:
- 2+ years of experience in customer support environment with experience completing inbound and outbound calls.
- High attention to detail while maintaining courteous, accurate, and timely relations with our partners and members.
- Strong problem-solving skills.
- Excellent communication skills, both verbal and written.
- GED or High School Diploma.
A plus if you have:
- Associate’s degree.
- Experience in the healthcare field.
- Salesforce experience.
Where You’ll Work:
This is a fully remote role!
Why You Will Love Working Here
We offer employee perks that go beyond standard benefits and compensation packages – see below!At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be
strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!
Perks and Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting.
- Flexible working environment.
- Generous Paid Time Off to include Vacation, Sick, and Paid Holidays.
- Paid maternity and paternity leave.
- Community giveback opportunities, including paid time off for philanthropic endeavors.
At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We will not tolerate discrimination or harassment based on any of these characteristics.
