About Oleria:
Oleria provides adaptive and autonomous identity security solutions that help organizations accelerate at the pace of change, trusting that their data is protected. Oleria enables organizations to have comprehensive visibility into their access posture and autonomously identifies and mitigates access risks before they can be exploited. Founded by cybersecurity industry veterans with decades of experience building and operating some of the world's largest security programs, Oleria allows organizations to pursue their best ideas, removing the barriers that keep team members from collaborating.
Oleria has received over $41M in funding from Evolution Equity Partners, Salesforce Ventures, Tapestry VC, Zscaler, and other technology luminaries. Oleria sets business free. For more information, please visit www.oleria.com and follow Oleria on LinkedIn and Twitter.Oleria was founded by notable industry senior leaders Jim Alkove and Jagadeesh Kunda, with deep security, data, and SaaS experience building and securing some of the world’s largest platforms and products used by billions of people worldwide every day. Our customers are Fortune 500 corporations and public sector organizations, making your contributions vital to improving data security for millions worldwide.
We are proud to be recognized as a Best Place to Work and Best Startup to Work For by Built In Seattle!Job Overview:As an IT Support Engineer, you will drive support for our employees and help identify new solutions to increase engineer productivity. You will bring scripting knowledge to automate tasks and work closely with our engineering team to implement a zero trust IT environment. We are looking for a passionate IT support engineer that will thrive about providing great customer experience. The ideal candidate is required to have two to four years of progressively increasing responsibilities in an IT Support role, with an emphasis on providing responsive, high-quality support.
Responsibilities:
- Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
- Provide general IT support to all Oleria employees (help desk/service desk, troubleshooting, etc.).
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, and more).
- Own IT asset management and ensure accurate and actionable records are kept of required equipment.
- Promote best practices as established by IT and escalate inquiries as necessary to the IT Leadership
- Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management).
- Create and update technology documentation for internal IT teams and for Oleria employees.
- Have a constant drive to improve the experience of our users, and our internal processes: "How can I make things better?"
- Be able to prioritize and change focus when necessary.
- Have a drive to learn and grow
- Flexibility to cover both US and India times zones as required; 9:00 AM - 1:00 PM IST and 9:00 PM - 1:00 AM IST
Skills Required:
- 4+ years of corporate IT experience, ideally with startup companies.
- Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Linux) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365, AWS).
- A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
- Experience working with remote teams while using tools like Slack or Zoom to support them.
- Security and Compliance focused mindset.
- Excellent communication and customer service skills.
What we offer:
- Competitive salary, equity, and benefits package.
- Opportunities for professional growth and advancement in a fast-growing company.
- The chance to work directly with our co-founders and contribute meaningfully to shaping the company’s direction.
- A collaborative and dynamic work environment with a dedicated team of professionals.
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