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Donor QA Specialist

Pinnacle Transplant TechnologiesPhoenix, Arizona, United StatesOnsite
This job is no longer open

About Us


Pinnacle Transplant Technologies is a multi-service tissue bank committed to honoring the gift of donation and improving patient’s quality of life through the processing and distribution of high-quality allograft implants. For over a decade, Pinnacle has helped surgeons improve the lives of thousands of patients. We offer a comprehensive portfolio of products and solutions across multiple market segments, including Spine, Sports Medicine, General Orthopedics, Trauma, Dental, and Regenerative Medicine.

Pinnacle is registered with the Food and Drug Administration (FDA) and accredited by the American Association of Tissue Banks (AATB).

How You Contribute to Pinnacle Transplant’s Success


The Donor QA Specialist is responsible for the assisting the organizing, filing, maintaining, and tracking of donor records prior to medical review and after release or rejection for production in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements set upon PTT.  The Specialist performs related quality and clerical duties, while working with both paper-based systems and electronic medical systems.

This is a full-time position (40 hours or more) remote environment.


The hourly base pay rate for the Donor Records Specialist is $27.00 an hour.


What You Will Do


  • Works within the Donor Quality Assurance department
  • Ensure compliance with FDA, AATB, OSHA, cGTP, and state rules and regulations at all times.
  • Assists with procedural updates related to chart review, donor release, and chart archiving.
  • Complete work assignments to meet department goals and keep Donor Quality Assurance Director informed of work progress and issues.
  • Compile donor records/charts and maintain files until all pending chart information has been received.
  • Request pending donor chart information from recovery agency staff or other related parties.
  • Conduct preliminary medical reviews and audits of all donor charts for accuracy and completeness in preparation for final review and release or rejection by the Medical Director.
  • Prepare and issue tissue rejection notifications and assist in disposal of rejected tissues.
  • Monitor and report to leadership the final disposition of donor tissues for processing and the final release of the tissue allografts for distribution.
  • Document and report all deviations from SOPs to leadership.
  • Complete training and re-training in work and safety procedures no less than once each year.
  • Maintain and advance technical skills through professional training and education.
  • Cross-train in critical functions and assist in other departments as assigned.
  • Other duties as assigned by Donor Quality Assurance Director and or PTT Leadership that may include data entry projects, and final archive of charts.

What Qualifications You Will Bring


  • Bachelor’s degree is preferred, but will substitute degree for 4+ years of industry experience 
  • 2+ years’ experience in a related field dealing with medical records.
  • Working knowledge of Computer Software such as Excel, Microsoft Word and Document Management Systems.

How You Will Grow


  • Develop skills in continuous improvement of position and tasks
  • Develop skills in chart review, medical terminology, and process flow 

Who You Will Partner With


  • Regular communication with the donor quality assurance team to ensure understanding of departmental metrics and needs.
  • Daily written and verbal communication with Director of Donor Quality Assurance to ensure all duties are understood and ensure all work is in compliance with regulatory agencies and internal policies.
  • Regular communication with recovery agencies to retrieve chart information.
  • Regular communication with the production department to ensure released tissue is distributed for processing.

Benefits/Total Rewards

  • Comprehensive medical, dental, and vision insurance, eligible first day of the month following your start date.
  • Company-Paid Short and Long-term Disability Insurance.
  • Company-Paid Identity Theft Protection.
  • Company-Paid Life Insurance Policy of $50,000.
  • 401(k) Profit Sharing Plan with a 4% company match, eligible first day of the month following 90 days of employment, and 100% Vested from the start of plan.
  • Additional benefits such as: Voluntary Life/AD&D, Accident, Critical Illness, Hospital, and Pet Insurance.

Paid Time Off:

  • Paid time off given at the increments below:
  • January 1st 40 hours
  • April 1st 30 hours
  • July 1st 30 hours
  • October 1st 20 hours
  • (1) week paid sick time, accrued per pay period beginning after 90-days of employment
  • (10) annual paid holidays 27 To 27 (USD) Hourly

This job is no longer open

Life at Pinnacle Transplant Technologies

Founded in 2010, Pinnacle Transplant Technologies recognized the need to establish a processing and distribution facility that would enable medical professionals to acquire safe quality allograft tissue for transplant. The company manufactures innovative allografts produced to the highest standards of quality and safety. With a dedication to customer service, we are devoted to being the most responsive and accommodating Tissue Bank in the industry. Learn more about our specific products. Pinnacle is a multi-service tissue bank dedicated to the ethical participation in the Donate Lifeâ„¢ process. U.S. Food and Drug Administration (FDA) registered and American Association of Tissue Banks (AATB) accredited, Pinnacle only works with federally chartered Organ Procurement Organizations (OPOs) and agencies accredited by AATB to help provide superior allografts for transplantation, assure transplant patient safety, safeguard our associates, and assure reverence to our donor families.
Thrive Here & What We Value- Commitment to donation and patient quality of life improvement- Comprehensive product portfolio across multiple market segments- FDA registration and AATB accreditation- Crossfunctional collaboration for business alignment- Continuous data processing, reporting, presentation, and analysis improvements- Collaborative work environment- Professional education and training opportunities- Career advancement through Skill Based Pay Program- Extensive employee benefits (insurance, disability insurance, life insurance)- Competitive 401(k) Profit Sharing Plan with company match- Paid Time Off: Varying increments and annual holidays
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