About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Technical Infrastructure at Valon
We are building a world-class platform to champion homeowners, and the Technical Infrastructure department is vital to maintaining our teams’ technologies. The Technical Infrastructure department is responsible for the architecture, hardware, software, and networking of all internal computers at Valon. You’ll join a small, tight-knit group of IT professionals and work cross-functionally with different departments to empower all employees—across two offices and multiple remote workspaces—as we work to improve the process of homeownership.
About the Role
We are seeking an IT Analyst to support our servicing operations team. This person will play a key role in ensuring our continued success by responding to technical support queries in a timely and satisfactory manner, including requests for hardware repair, equipment relocation, and system access. The ideal candidate has a demonstrated track record of partnering with high-level stakeholders and testing, adopting, and implementing new technologies.
Responsibilities
- Install and configure Windows and Mac laptops, software, cloud services, systems, networks, MFA devices, printers, and scanners.
- Manage the on- and off-boarding of users, as well as the provisioning and de-provisioning of devices.
- Effectively respond to requests and track progress in Jira Service Management.
- Manage and restock inventory as needed.
- Roll out and support software updates and other laptop security services and policies.
- Support and service SSO (Single Sign-On) with third-party software to increase security and convenience.
- Effectively guide and communicate with users.
- Independently operate with a high degree of professionalism—while simultaneously being a member of a close-knit team.
Minimum Qualifications
- 2+ years of experience in desktop and mobile administration, Google Workplace administration, service management, identity and access management, network administration, and business system administration.
- Previous experience working with a full technology stack.
- Previous security remediation and audit experience.
- Previous experience working in a fast-paced environment.
- Excellent oral and written communication skills.
- Excellent problem-solving abilities.
- Attention to detail.
Location
Benefits
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
