About Monte Carlo
As businesses increasingly rely on data to power digital products and drive better decision-making, it’s mission-critical that this data is accurate and reliable. Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform. Named an Inc. Best Workplace for 2024, a DBTA Readers Choice for Best Data Observability Solution for 2024, a G2 Best Product for 2023, and the "New Relic for data" by Forbes, we've raised $236M from Accel, ICONIQ Growth, GGV Capital, Redpoint Ventures, IVP, and Salesforce Ventures.
Monte Carlo works with data-driven companies like Fox, Pepsico, Amazon, American Airlines, and other leading enterprises to help them achieve trust in data.
About the Role:
Monte Carlo is growing its Customer Success team to accelerate our rapid growth. We are looking for a dynamic and results-oriented Customer Success Manager.As a Customer Success Manager, you will proactively drive adoption through new use cases and effective strong relationships across our existing customer base through on-boarding, renewal and up-selling. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of Monte Carlo. This role is fully remote and can be located, preferably, in Dublin, Ireland, but it is also open to Spain
or the UK.
Here's what you'll be doing:
Drive activities to ensure scope & quality of goals are achieved. Identifies new use cases per account, ensuring adoption of best practices by the customer
Takes a proactive approach to expansion opportunities & openly asks discovery questions frequently across different stakeholders. Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts - expansion & renewal negotiations
Proactively build relationships with customers to create mutual trust. Act as advisor to customers to ensure they’re leveraging Monte Carlo effectively to drive greater value realisation
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates. Identify trends for common customer challenges or behaviors and actively develop ways to address them at scale
Collaborate cross-functionally across internal Monte Carlo teams (Support, Product, Finance, and Marketing)
We’re excited about you because you are:
A seasoned Customer Success Manager with strong communication skills, with excellent attention to detail
Motivated by building long-term and long-lasting relationships with technical data partners
Driven by the opportunity to make a visible impact with your work
Customer-minded, always aiming to provide the most value possible in every interaction
Excited by working in an ever-evolving and fluid solution-focused environment
Experienced in negotiating contract terms and overcoming pricing objections, without direct guidance, for up-sell and renewal activities
#LI-REMOTE#BI-REMOTE
Come As You Are
Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are proud to be recognized for our world-class employee experience:
Monte Carlo Named an Inc. Best Workplace for 2024Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024Data Quality Startup Monte Carlo Is A Unicorn After Fourth Funding Round In Two Years
