Why We Exist:
At Revive IT & ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. What We Actually Do:ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools.
Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry. Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers across the globe.Our Vision:To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community. How We Behave:We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing ExcellenceBut what does this really mean?In short, no task is "beneath" you.
It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; even our CEO can be found cleaning/stocking bathrooms!Being a part of the ER2 Family means you...
- Respect your peers and place of work
- Strive to always set the next person up for success
- Seek out feedback in hopes to become better
- Give of yourself while expecting nothing in return
If you can commit to those values… we cannot wait to hear from you!BEFORE YOU APPLY:Please be sure to check out our careers page athttps://www.er2.com/careers which explains our full hiring process so that you know what to expect!AFTER YOU APPLY:Please be sure to add notifications@app.bamboohr.com to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!)THE PERKS:
- Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident and critical illness insurance, employee assistance program, BenefitHub discount program
- 401(k) with company match
- Competitive wages
- Welcoming, caring, and dedicated team members
- Fun culture with family-like vibes
- Paid Time Off
- Company Branded Attire Allowance
- Professional & Personal Growth and Development Opportunities
- Real Life Skills Training
- A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company!
- All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!
THE OPPORTUNITY:The IT Asset Management (ITAM) Returns Team Member is responsible for efficiently managing the return process of IT assets from client employees. This role requires strong attention to detail, excellent organizational skills, and the ability to work with various IT Asset Management software systems while adhering to client-specific guidelines.This is a full-time position M-F 8am-5pm.THE DAY TO DAY:Asset Reception and Verification
- Receive ITAM returns from client employees
- Verify that returned items match the expected ticket asset list
- Document any discrepancies between received items and the asset list
ITAM Asset Record Keeping
- Update client's ITAM software portal with accurate information on returned assets
- Ensure all relevant fields in the ITAM system are properly filled out
- Maintain data integrity within the client's asset management system
Asset Sorting and Classification
- Sort returned assets by type (e.g., laptops, desktops, mobile devices, peripherals)
- Determine substate classification based on the client's standards list
- Label and organize assets according to their classification
Process Adherence
- Collaborate with team members to follow the correct process based on asset classification
- Ensure compliance with client-specific guidelines for asset handling
- Adapt to different processes for various clients as needed
Discrepancy Reporting
- Identify and document any discrepancies in returned assets
- Report discrepancies to the appropriate department for resolution
- Follow up on reported issues to ensure proper resolution
Quality Control
- Perform basic visual inspections of returned assets for obvious damage
- Flag assets that require further inspection or testing
- Ensure all assets are properly documented before moving to the next stage
Inventory Management
- Assist in maintaining accurate inventory of returned assets
- Participate in regular audits of returned asset inventory
- Help identify trends in asset returns that may inform future ITAM strategies
Cross-Team Collaboration
- Work closely with other ITAM teams to ensure smooth asset flow
- Participate in team meetings to discuss process improvements and challenges
Reporting and Analytics
- Generate reports on asset return activities and trends
- Assist in analyzing return data to identify patterns or issues
- Contribute to the development of key performance indicators (KPIs) for the returns process
Compliance and Security
- Adhere to data security protocols when handling returned assets
- Ensure proper handling of sensitive information on returned devices
- Comply with relevant industry standards and regulations
THE VITALS:
- 1+ years of experience in IT asset management, inventory control, or related field
- Proficiency in using ITAM software and basic computer skills
- Strong attention to detail and organizational skills
- Ability to follow complex processes and procedures accurately
- Good communication skills, both written and verbal
- Basic understanding of IT hardware and peripherals
PHYSICAL REQUIREMENTS:
- The ability to stand in one place for extended periods of time without fatiguing.
- Ability to work and look at a computer screen for extended hours per day.
- Ability to sit and/or stand for consecutive hours.
- Ability to lift/push/pull 50+ lbs.
OTHER REQUIREMENTS:
- Legally authorized to work in the United States.
- The ability to pass a drug test/background screen with no prior convictions of theft related felonies in the last 7 years.
- The ability to speak/read English fluently.
ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference.All employment is decided on the basis of qualifications, merit, and business need. If you need assistance or an accommodation due to a disability, you may contact us at hr@er2.com.Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
