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Special Loans Analyst I

Fay ServicingTampa, Florida, United States | Farmers Branch, Texas, United States | Chicago, Illinois, United StatesOnsite

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.Come join us on our journey to serve our customers and be the leader in our industry!  We are currently looking for a Special Loans Analyst I to join our team.The Special Loans Analyst I (SLA) is responsible to review and analyze various data points for Adjustable Rate Mortgages (ARMs) and previously modified loans and compare to the appropriate document.

The SLA will also search and locate servicing documents and ensure proper servicing controls are in place within MSP system.

What you will do for Fay:


  • Review, input and verify servicing system with adjustable-rate mortgage and modification data for accuracy post-servicing transfer
  • Research and respond to Special Loans Inbox inquiries and tasks in a timely manner
  • Communicate well with internal and external departments to acquire prior servicer documentation and/or confirmation
  • High level of organization is required to manage multiple tasks

What you will bring to Fay:



  • High school diploma/GED required; College degree preferred
  • 1-3 years of Mortgage Servicing/Banking/Finance experience
  • High degree of organization

  • Mathematical computation and reasoning skills

  • PC skills – Outlook, Word, Excel

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Life at Fay Servicing

Founded in early 2008 to address challenges created by the growing housing crisis, our company is committed to providing innovative servicing solutions for both performing and non-performing mortgages. We conducted an exhaustive analysis of the existing mortgage servicing industry and gained valuable insight into the short-comings of current mortgage servicers. Realizing that even adapting an existing approach was wrought with immense challenges including legacy portfolio issues and unproductive corporate cultures, we decided to build a new model from the ground up, the focus of which would be to benefit both the homeowners and the lenders
Thrive Here & What We Value1. Commitment to Providing Innovative Servicing Solutions for Mortgage Loans2. Customer-Centric Approach3. Emphasis on Employee Development and Growth4. Focus on Diversity, Equity, and Inclusion in the Workplace5. Equal Opportunity Employer6. Participation in EVerify7. Kindness towards homeowners facing challenges (Fay Cares!)8. Voluntary Contributions to Fay-Constructive Foundation by employees
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