Sr Manager, Technology Operations & PMO

Company Overview

Job Purpose

Key Responsibilities

• Strategic Leadership and Execution:
• Act as a strategic advisor to IT leadership, ensuring objectives are clearly communicated and executed.
• Develop and implement PMO strategies aligned with organizational goals and IT objectives.
• Coordinate the planning and execution of critical projects, ensuring alignment with organizational goals.
• Technology Operations Management:
• Oversee daily IT operations, addressing urgent priorities and streamlining processes for maximum efficiency.
• Manage and optimize IT budgeting, financial forecasts, and resource allocation to support strategic decisions.
• Lead the development and management of the IT budget, aligning with the company's strategic objectives.
• Project and Portfolio Management:
• Manage the IT project portfolio, ensuring alignment with business priorities and resource allocation.
• Establish and maintain project management methodologies, best practices, and standards across the IT department.
• Implement and maintain project prioritization frameworks to optimize resource utilization and maximize business value.
• Process Definition and Optimization:
• Define and implement a comprehensive Software Development Life Cycle (SDLC) methodology tailored to the organization's needs.
• Establish and continuously improve project management processes, ensuring they align with industry best practices and organizational requirements.
• Develop and oversee vendor management processes, including selection, evaluation, and performance monitoring.
• Create and maintain partner engagement processes to ensure effective collaboration and value delivery.
• Define and implement software acquisition processes, including needs assessment, evaluation, procurement, and integration.
• Vendor, Partner, and Software Management:
• Lead the evaluation, selection, and procurement of software solutions, negotiating cost-effective contracts.
• Oversee vendor and partner relationships, ensuring they align with strategic objectives and deliver value. • Manage software licensing, ensuring compliance and optimizing spend.
• Team Leadership and Development:
• Lead and mentor the PMO team and collaborate with various IT teams, fostering an environment of accountability and high performance.
• Provide strategic guidance to IT teams, utilizing dotted line relationships to enhance productivity and effectiveness.
• Performance Monitoring and Reporting:
• Establish and track key performance indicators (KPIs) for projects, PMO, and overall IT department performance.
• Prepare and present regular status reports to senior management on project progress, operational performance, and strategic initiatives.
• Change Management and Communication:
• Develop and deliver communications that align internal stakeholders with IT initiatives and projects.
• Lead change management efforts related to new processes, tools, and methodologies.

Qualifications

• Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or a related field.
• At least 10 years of experience in IT leadership roles, with a mix of operations management, project management, and process improvement experience.
• Strong understanding of IT operations, SDLC methodologies, project management frameworks, and vendor management processes.
• PMP (Project Management Professional) certification required; additional certifications in IT governance (e.g., ITIL, COBIT) or Agile methodologies are a plus.
• Proven experience in defining and implementing IT processes, particularly in SDLC, project management, and vendor/partner management.
• Exceptional communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
• Demonstrated ability to lead and manage teams, with a focus on operational excellence and strategic alignment.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience with financial management, budgeting, and procurement in an IT context.

Growth Potential

• This role offers significant opportunities for professional growth and advancement. High-performing individuals in this position may have the potential to progress to senior leadership roles.

Working Conditions

• Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
• Business casual work environment
• Ability to work in a fast-paced environment and manage multiple priorities.
• Positive mindset, fearless to ask questions and push against status quo.
• Ability to drive projects to completion on time.
• Strong desire to work in a collaborative team driven environment. 

Physical Requirements

• Sit and/or stand for long periods of time
• Use of hands and fingers extensively
• Work on a computer 5 – 10 hours a day

Classification*:Salaried/Exempt

Position Type:Full Time

Travel Requirements:Negligible

Direct Reports: n/a

Safety Sensitive: n/a

Attention All Third-Party Agencies, Headhunters, and Recruiters

Please contact 

Katie.Halstead@sagenet.com

 for any questions.