Why We Exist:
At Revive IT & ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow. What We Actually Do:ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools.
Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry. Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers across the globe.Our Vision:To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community. How We Behave:We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing ExcellenceBut what does this really mean?In short, no task is "beneath" you.
It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; even our CEO can be found cleaning/stocking bathrooms!Being a part of the ER2 Family means you...
- Respect your peers and place of work
- Strive to always set the next person up for success
- Seek out feedback in hopes to become better
- Give of yourself while expecting nothing in return
If you can commit to those values… we cannot wait to hear from you!BEFORE YOU APPLY:Please be sure to check out our careers page athttps://www.er2.com/careers which explains our full hiring process so that you know what to expect!AFTER YOU APPLY:Please be sure to add notifications@app.bamboohr.com to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!)THE PERKS:
- Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident and critical illness insurance, employee assistance program, BenefitHub discount program
- 401(k) with company match
- Competitive wages
- Welcoming, caring, and dedicated team members
- Fun culture with family-like vibes
- Paid Time Off
- Company Branded Attire Allowance
- Professional & Personal Growth and Development Opportunities
- Real Life Skills Training
- A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company!
- All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!
THE OPPORTUNITY:We are seeking an experienced Director of IT Asset Management to lead and develop our ITAM division, overseeing the management of IT hardware assets for corporate clients. You will be responsible for strategic planning, operational excellence, and client relationship management at the highest level. This role involves directing ITAM operations across multiple teams, developing and implementing long-term strategies, and serving as a key advisor to senior leadership on IT asset management.This is an excellent opportunity to shape the future of our ITAM division, drive innovation in IT lifecycle management, and contribute significantly to our company's growth and client satisfaction.This is a full-time, exempt, onsite position M-F 7:30am-5pm.THE PERFECT FIT:
- You're a visionary leader with a proven track record of driving organizational change and growth
- You have extensive experience in IT Operations and Asset Management, with a deep understanding of industry trends and best practices
- You excel at developing and executing long-term strategic plans
- You have a strong background in financial management, including budgeting and resource allocation
- You're adept at building and maintaining client relationships
- You have experience leading and developing large, diverse teams
- You're skilled in data analysis and using insights to drive decision-making
- You have a track record of implementing innovative solutions to complex business challenges
- You're an excellent communicator, able to influence stakeholders at all levels
- You're an adaptive individual, excited about self-learning and overcoming new obstacles
- You have a deep understanding of IT Operations, Asset Management Systems, and vocabulary
- You're focused on continuous improvement and well-versed in Lean principles
- You're able to work autonomously and lead with little supervision
- You have excellent time management skills and the ability to manage change effectively
- You're a strategic thinker with great attention to detail
- You work with a sense of urgency and can rapidly respond to shifting priorities
- You're innovative, reliable, and a natural problem solver
- You're looking for something long-term. We’re not looking for someone who’s half-invested. Our team is growing FAST and we want you to grow with us. The right candidate will be looking to contribute to the company’s long term growth and build a rewarding career.
THE DAY TO DAY:
- Develop and implement the strategic vision for the ITAM division, aligning with overall company goals
- Lead multiple teams across warehouse, fulfillment, and client-facing operations
- Establish and maintain strategic partnerships with key clients, vendors, and internal stakeholders
- Drive continuous improvement initiatives to enhance operational efficiency and service quality
- Oversee the development and implementation of new ITAM technologies and methodologies
- Manage the division's budget and financial performance
- Lead high-level client meetings and business reviews, presenting strategic insights and recommendations
- Collaborate with other department heads to ensure seamless integration of ITAM services across the organization
- Develop and implement policies to ensure compliance with data privacy, security, and industry regulations
- Support new client opportunities to expand the ITAM division
- Mentor and develop leadership talent within the organization
- Stay abreast of industry trends and emerging technologies, positioning the company as a thought leader in ITAM
- Oversee and optimize the entire IT hardware lifecycle, from receipt and inspection to deployment and retirement
- Ensure the division consistently meets and exceeds client SLA requirements
- Lead the development of forecasting models for staffing, inventory, and other operational needs
- Analyze and optimize inventory levels across internal and client locations
- Develop and implement strategies to resolve complex issues and oversee large-scale device deployments
- Establish and monitor KPIs, using data-driven insights to identify improvement opportunities
- Ensure strict adherence to all data privacy and security protocols
- Develop communication strategies to keep teams informed of changes and incorporate feedback effectively
- Oversee the establishment and maintenance of operational and quality standards for imaging, configuration, and deployment of devices
- Lead the development and implementation of new procedures in partnership with clients
- Oversee asset audits and strategic reporting initiatives for clients
- Develop strategies for hardware repair, upgrades, maintenance, and refurbishment programs
- Ensure accurate asset tracking and documentation across multiple client accounts
- Prioritize critical workstreams and allocate resources to ensure timely delivery of high-value deliverables
PHYSICAL REQUIREMENTS:
- The ability to stand in one place for extended periods of time without fatiguing
- Ability to work and look at a computer screen for extended hours per day
- Ability to sit and/or stand for consecutive hours
- Ability to lift/push/pull 50+ lbs
OTHER REQUIREMENTS:
- Legally authorized to work in the United States
- The ability to pass a drug test/background screen with no prior convictions of theft related felonies in the last 7 years
- The ability to speak/read English fluently
ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference.All employment is decided on the basis of qualifications, merit, and business need. If you need assistance or an accommodation due to a disability, you may contact us at hr@er2.comDisclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
