At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 31 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. All salaries ranges are standardized nationwide and will not vary by region.
----If you are an Internal Candidate, please apply via our Internal Job Board. ----At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset -using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- CreateBelonging - recognizing the value that different perspectives and cultures bring to our company
This role is required to be on-site in our Denver, CO office.
Guild is hiring an Associate on the IT Help Desk who will be part of a team providing first-level technical support. You will assist in resolving technical issues, supporting core SaaS tools, and maintaining Guild’s technical systems. This in-office role is based in our Denver, CO office.
As an Associate, IT Help Desk
, responsibilities include:
- Provide first-level technical support to end-users via slack, phone, email, and in-person interactions.
- Diagnose and troubleshoot hardware, software, and network issues on laptops and mobile devices.
- Manage and resolve support tickets within established SLAs, ensuring timely and effective resolution of technical issues
- Maintain detailed documentation and track all support requests, resolutions, and updates in a ticketing system.
- Escalate complex issues to higher-level support or appropriate teams when necessary.
- Assist with user identity and access management, including password resets and permissions.
- Support the team with onboarding, offboarding, department transfers, role & status changes
- Maintain team documentation around systems, internal tasks, and procedures
- Support large company meetings and 70+ Zoom meeting rooms
- Provide guidance and training to users on IT best practices and tools.
- Collaborate with other IT team members to improve processes and enhance overall service delivery.
The ideal candidate will have:
Required Proficiencies:
- 1-3 years of experience in an IT helpdesk or technical support role, with a demonstrated ability to provide support to end-users in person and remote.
- You are highly proficient with end user support on macOS and Windows
- Experience with Jamf Pro, Okta, Google Workspace, Zoom and ticketing systems.
- Fast learner - Can be shown processes minimally to grasp procedure
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a salary range of $60,000 - $71,250, as well as company stock options. At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within.
By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own. Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others. Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
