About the job
We are looking for a dedicated Associate Technical Specialist to champion the high standard of excellence demonstrated by our team daily. This role is ideal for someone with a passion for technology, excellent problem-solving skills, and a desire to help customers succeed. As an Associate Technical Specialist, you will be the first point of contact for our customers, providing them with timely and effective solutions to their technical challenges.Salary range for this job: gross 600,000 - 800,000 HUF /monthMain responsibilities
- Responding to our customer's concerns through email-based tickets
- Walking customers through any difficulties they may encounter in Bitrise
- Collaborate with teammates to solve customer cases and projects
- Arm customers with product knowledge and the technical know-how to make them self-sufficient Bitrise champions of their organizations
- Contribute to team innovation by taking part in team projects
- Investigate and troubleshoot build logs, build processes and workflows
- Suggest code changes that would help resolve or improve builds
- Escalate high-complexity issues to the appropriate team after exhausting troubleshooting options
- Complete QA’s on teammates to provide feedback on completed tickets
- Collaborate with our Product, Engineering, Sales, and Marketing teams to stay updated on the product and provide feedback to help shape our product roadmap
- Stay up to date on industry best practices, allowing you to act as a subject matter expert within the team and for our customers
- Proactively identify and deliver change to improve how the support team operates
Requirements
- Self-motivated and driven, able to work remotely with minimal oversight
- Customer first mentality; the desire and ability to make sure the customer is completely taken care of
- Ability to simplify complex steps and instructions for our customers
- Ability to determine the source of a problem and find an effective solution
- Understanding of the benefits and challenges of CI/CD
- Experience in codesigning methods for both iOS & Android with the ability to troubleshoot common issues in codesigning configurations
- Knowledge of scripting languages (eg.: Bash and/or Python, Go) to be able to debug scripts
- Experience working with cross-functional teams
- A high level of accuracy and attention to detail
- Excellent communication and interpersonal skills
- A driven, enthusiastic and “can do” attitude coupled with the desire of end-to-end ownership
- Basic technical skills to confidently discuss customer issues and the desire to continue learning!
- Fluent written and spoken English
- Excellent problem-solving and communication skills
How to knock our socks off
- Experience with mobile app development or its processes
- Professional experience with the Bitrise platform
- Start-up or scale-up experience
What we offer
- A transparent and straightforward interview process where you have the chance to meet your future manager, your future team members, and some of the leaders of Bitrise
- A massive amount of autonomy and trust while your contributions help shape and grow Bitrise for years to come
- The opportunity to learn about app development by playing a crucial role in the mobile development process for the world’s most successful companies
- The security of working in a financially stable, growing company with an ever-expanding global customer base
- All Bitrisers are provided 2-days of paid Volunteer Days on an annual basis to support the cause that matters to them
- A remote-first environment coupled with a fancy office in Budapest
- A competitive stock options package
About BitriseBitrise is a continuous integration and delivery platform, built by and for mobile app developers. Our mission? To help everyone build and operate better mobile apps. By streamlining, automating and optimizing recurring mobile development processes, we free up time and resources for creative, interesting and impactful development tasks, resulting in better, faster releases.As a successful graduate of Y Combinator, we are born with the same DNA as Airbnb, Reddit, and Dropbox. Since Bitrise was launched in 2015, we have grown exponentially: Today, tens of thousands of developers release apps via Bitrise that end up on billions of mobile devices around the world.
Current customers include Fortune 500 companies like Virgin or SIXT, and rapidly scaling unicorns like Wise, Mozilla and Get Your Guide. Pick up any mobile device, and chances are you’ll encounter multiple apps that were built on Bitrise. Working at Bitrise means contributing to all of that.
