Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M.
Enrollment Manager - lead by example and multiply your impact.
As an Enrollment Manager, you'll be an important front-line leader of people who is not afraid to roll up your sleeves to do the job whenever necessary, while focusing the vast majority of your time on understanding, elevating, and optimizing the performance of your team.You should be able to provide empathy and clarity in equal measure, giving tough feedback when necessary but striving to support teammates in whatever way works best for the individual in order to achieve the larger team goal.
Responsibilities:
Accountable for the performance and day to day management of a team of 8-12+ enrollment advisors, who are responsible for maximizing enrollments while providing an exceptional applicant experience as prospective members learn about Virta, complete required enrollment steps, and embark on their metabolic reversal journey.Responsibilities include but are not limited to:
Constantly seek ways to improve your team's Enrollment Conversion Rate, and Members Under Management, company OKRs
Coach and develop teammates to provide exceptional service while quickly assessing and improving applicants' levels of knowledge and readiness
Regularly audit calls and provide clear, actionable feedback to teammates
Regularly audit chat threads and enrollment queues to assess performance and provide coaching as needed
Lead pod/team meetings to share learnings and nurture a culture of support and teamwork
Cultivate Enrollment Advisor motivation and find ways to foster ongoing career development
Engage with our technology systems to efficiently manage team capacity, output, and qualitative/quantitative performance
Handle technical escalations from teammates (eligibility or other blockers) in a timely manner
Cover for teammates out of office for sickness, vacation, etc.
Partner with Senior Managers and cross functional partners to drive critical business initiatives
Answer teammate questions in EA Slack Channels
Lead by example when it comes to applicant interactions, team and cross-functional communications, etc.
Requirements:
At least 3 years of front-line management experience (preferably in healthtech)
Experience in performance management
Experience in customer service, admissions, enrollment, or consultative sales roles
Demonstrated ability to build trust with and positively influence direct reports
An ability to use both qualitative and data-driven insights to improve team performance
Experience working autonomously and using best judgment in a fast pace environment
Excellent written and spoken communication
Facility with Google Apps; i.e., Gmail, Docs and Sheets
Ability to analyze data in looker
Basic understanding of jira ticketing system
Values-driven culture
Virta’s company values drive our culture, so you’ll do well if:
You put people first and take care of yourself, your peers, and our patients equally
You have a strong sense of ownership and take initiative while empowering others to do the same
You prioritize positive impact over busy work
You have no ego and understand that everyone has something to bring to the table regardless of experience
You appreciate transparency and promote trust and empowerment through open access of information
You are evidence-based and prioritize data and science over seniority or dogma
You take risks and rapidly iterate
Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.Virta has a location based compensation structure.
Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $72,250-$85,000 per year. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.#LI-remoteCompensation Range: $72.3K - $85K
