About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
Visit dialpad.com to learn more.
About the team
Dialpad’s Developer Platform team plays an essential role empowering business partners & 3rd party developers to build custom integrations within the Dialpad ecosystem. This team collaborates closely with all internal product development teams, Dialpad customers, and strategic partners to develop & consistently improve the developer ecosystem including APIs & services, automations, real time data flows, embedded applications, integrations, tooling, documentation and SDKs.
Your role
As a Senior Developer Support Specialist on the Developer Platform team, you’ll primarily support stakeholders actively building integrations & facilitate and manage all usage of the Dialpad developer platform. You’ll work closely with engineering teammates & product leaders to gain a strong understanding of the Dialpad Ecosystem, especially our wide range of platform APIs, services & integrations. Using this knowledge you will support external partners, ISVs and Dialpad customers in building customized solutions & integrations with the Dialpad platform.
This will include mutual problem solving, troubleshooting & technical solutioning e.g. answering questions from developers such as “How can I automatically send an SMS to our sales team every time one of my customers enquires about our products?”.Given the technical nature of this role, some coding skills are required; you should be comfortable writing & sharing code snippets making use of APIs.This position reports to our Senior Product Manager and has the opportunity to be based in our San Ramon or Vancouver Office.
What you’ll do
- Support Dialpad customers & business partners in developing bespoke solutions using the Dialpad platform.
- Establish efficient communication channels with core partners & developers.
- Provide technical solutions including code samples, architecture diagrams & step-by-step guidelines solving for unique customer requirements.
- Troubleshoot & resolve problems for new & existing stakeholders.
- Write compelling & simple to understand technical documentation & guides / tutorials.
- Manage onboarding & quality control of new ISVs & developers.
- Assist internal Dialpad stakeholders with developer platform usage.
- Broadcast periodic updates & improvements to platform developers.
- Effectively organize & track key partner initiatives.
- Resolve & respond to customer reported defects related to platform usage.
- Act as a point of contact for key partners, attending meetings & calls as required.
Skills you’ll bring
- Ideally at least 5 years professional experience in a similar role
- Basic skills with at least one modern programming language (bonus for Python or JS)
- Collaborative & team player but also able to work independently & autonomously
- Excellent technical communication skills
- Experience with APIs, SDKs & integrations
- Strong technical writing skills
- Technical support experience
Dialpad benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.British Columbia, Canada Salary Range$130,263 - $160,913CAD
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about
Doing the Right Thing.
This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can
Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification.
At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
