Salary Range:
$55-60k, 40% commission on private services,+ incredible benefits including up to a 4% employer match with our 401(k)
Location:
Chicago, IL at the Iconic 600 W Chicago
Work Hours:
11:00am-7:00pm, Monday-Friday
Reports to:
General Manager on-site
Who We Are:
At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants.Whether it's designing state-of-the-art fitness centers, cultivating exceptional meetings, or curating engaging events and programming, we are committed to setting a new benchmark for excellence in the industry. Join us as we embark on a journey to transform spaces, inspire innovation, and shape the future of work.
Your Mission:
Your mission is to support the member experience at the stunning fitness center, named The Factory, at the iconic 600 W Chicago with the highest level of customer service. This includes signing up members, handling questions about our member app, leading personal training sessions and group fitness classes, and maintaining a welcoming facility for all members.
The Legacy You’ll Leave:
After your time in this role, you will have brought daily joy to the hundreds of tenants who worked in your building. You created deep and meaningful relationships with the building’s management team, tenants, and external partners. Because of your work, The Factory became a tenant focal point for their rave reviews of the building, leading 600 W Chicago to become a lasting fixture in the community.
Outcomes You’ll Deliver:
- Fitness Center Operations: Support the operational strategy and management of the fitness center ensuring the operations work like a well oiled machine. This may include: ordering locker room supplies, cleaning equipment, folding and restocking towels and laundry, opening and closing procedures, etc.
- Fitness Center Services: Coordinate and administer personal training and small group training sessions within the fitness center. Plan and lead group fitness classes to the membership population. Provide timely and professional communication to members before and after sessions to ensure a hospitality-focused experience.
- Fitness Center Revenue Generation: Manage payment for memberships, sessions and session packages, upselling and cross-selling where appropriate. Implement and maintain a revenue generation strategy to meet or exceed revenue goals month over month.
- Fitness Center Tours and Leasing Support: Support tours of the fitness center spaces to interested tenants, communicating lulafit’s offerings and private services throughout.
- Tenant Satisfaction and Engagement: Prioritize tenant satisfaction by actively engaging with tenants to understand their needs and preferences. Implement innovative strategies and programs to enhance their experience, fostering a vibrant and connected community that drives long-term loyalty and satisfaction.
- Building Team Collaboration: Work collaboratively with the building maintenance and operations teams to ensure the facility is well maintained.
Who You Are: Baseline Requirements:
- You have 1+ years experience in a fitness center environment. You may have worked as an instructor of a boutique studio or a personal trainer at a commercial gym. Even better if your experience has touched the corporate fitness or wellness sector.
- You must have a valid Personal Training certification from a nationally recognized organization.
- You must have a valid 200-hr Yoga certification from a nationally recognized organization.
- You must be comfortable teaching multiple formats of group fitness classes to groups of all sizes.
- You are proficient with both the Google suite (what lulafit uses) and Microsoft Office (what our clients use). Don’t worry, you don’t need to be great at PowerPoint nor super savvy with Excel.
Who You Are: Key Competencies:
- Obsessively customer-centric. In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
- A hyper-organized ball juggler. You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective. Everyone refers to you as a stellar multi-tasker.
- You are a stellar communicator. You are known for clearly communicating your points - whether in email or verbally. In this role you’ll be communicating a lot about bookings (both coordinating them and confirming), sending vendor communications, and engaging with different levels of stakeholders (office managers to C-Suite).
- A flexible and adaptable entrepreneur. You thrive in an ever changing environment. You are able to work autonomously and consistently aim to anticipate colleague and tenant needs.
- Creative and innovative mindset. You are an authentically curious person. You consistently envision new possibilities and generate ideas beyond conventional boundaries. You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods.
Our Core Values:
Lulafit’s culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.
Our Commitment To You:
Lulafit is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!Apply for this job
