At Verto, we’re passionate about helping businesses in Emerging markets reach the world. What first started life as a FX solution for trading Nigerian Naira has now become a market-leading platform, changing the way thousands of businesses transfer money in and out of Emerging Markets.
We believe that where you do business shouldn’t determine how successful you are, or your ability to scale. Millions of companies a day have to juggle long settlement periods, high transaction fees and issues accessing liquidity in order to trade with African businesses.
We’re on a mission to change this by creating equal access to easy payment and liquidity solutions that are already a given in developed markets.
We’re not alone in realising the opportunity and need to solve for emerging markets. We’re backed by world-class investors including Y-Combinator, Quona and MEVP, power payments for some of the most disruptive start-ups in the world and have a list of accolades from leading publications including being voted ‘Fintech Start Up of the Year’ at Fintech Awards London 2022.Each year we process billions of dollars of payments and provide companies with solutions which help them to save money, automate processes and grow, but we’re only just getting started.
In this role you will:
Actively nurture relationships with some of the largest and most exciting businesses operating in East Africa, gaining a detailed understanding of their business, flow of funds and future endeavours
Champion Verto’s products, providing clients with personalised payments solutions tailored to their business, helping them to access global markets
Work with different parts of the business to provide prompt and creative solutions for clients, ensuring they receive a seamless cross-border payments experience
Broaden Verto’s relationship network by identifying and engaging with key decision makers within your clients’ business, fostering deeper connections and collaboration
Drive Verto’s evolution by actively seeking market feedback and gathering client perspectives, fuelling innovation across the business and ensuring we stay ahead of requirement changes.
Develop a clear wallet share growth strategy with key deliverables being marketshare protection, growth, value upselling and ecosystem payment capability.
You’ll be responsible for:
Accountability : Business Growth and Retention - 50%
Ensuring consistent and transparent communication channels to guarantee client satisfaction and steady progress towards shared objectives
Building a current and comprehensive profile of clients’ business to tailor our services effectively to their changing needs.
Responsibility for retention of existing and growth of newly acquired customers
Developing and adjusting personalised growth plans aligned with each client’s evolving business goals
Providing relevant market information to empower informed client trading decisions
Strengthening client engagement and showcasing Verto’s ongoing service value
Conducting comprehensive quarterly reviews with clients to assess performance and plan for future success
Accountability: Planning and Execution - 30%
Develop a clear personal account management plan to achieve targeted objectives and goals.
Personal time management of day to day activities to maximise return on resources
Constant evaluation of portfolio to achieve profitability and culling process
Accountability: Governance, Control and Risk - 20%
Ensure compliance with Verto controls, policy, service standards and procedures as laid down by the institution.
Ensure mandatory training is completed to deadline
All risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent recurrence
Skills and Qualifications:
Bachelor’s degree or equivalent qualification
4+ years working in an Account Management role at a fast growing tech, fintech or business banking company, B2B experience is a plus
Well versed with financial markets both regional and global
Exceptional communication and presentation skills, evidenced by a track record of nurturing long-term client relationships
Proficiency in strategic account expansion, demonstrated through evidence of successful account growth initiatives
Ability to collaborate seamlessly across departments and efficiently manage priorities in a dynamic setting
Familiarity with CRM software is advantageous
Ability to be able to collect feedback from client engagements and nurturing their needs to be embedded into an enhanced product offering or improve an existing product to address global client needs.
To be driven to work in a fast-paced, ambiguous, ever-changing startup environment, and can organise & prioritise your work independently
To be passionately committed to going above and beyond for your customers, pulling in whatever resources you need to deliver the best experience for them
Prior experience or interest in the cross-border payments industry is beneficial, though not mandatory
