About the job:
We are seeking a highly motivated and skilled Customer Success Manager to join our team As a Customer Success Manager. You will be responsible for building and maintaining strong relationships with our construction customers. Your primary focus will be on understanding their unique needs, driving adoption of our solutions, and ensuring their ongoing success and expansion. The ideal candidate will possess excellent communication skills, and a passion for delivering exceptional customer experiences.
Responsibilities:
- Serve as the main point of contact for assigned construction clients, building strong relationships based on trust and proactive communication.
- Understand each client's business objectives, challenges, and requirements to effectively align our solutions with their needs.
- Develop and execute customer success plans to ensure clients achieve their desired outcomes and maximize the value of our products and services.
- Regular travel to customers’ construction sites to conduct check-ins and business reviews with clients to assess their satisfaction levels, identify opportunities for improvement, and address any concerns.
- Collaborate with the sales team to support the onboarding process and ensure a smooth transition from the sales phase to customer success.
- Proactively identify upsell and cross-sell opportunities based on client needs and provide appropriate recommendations to the sales team.
- Act as an internal advocate for customers, representing their needs and interests to cross-functional teams within the company.
- Collaborate with the product development team to provide customer feedback and contribute to the continuous improvement of our solutions.
Qualifications:
- Excellent interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical audiences.
- Strong problem-solving and analytical skills, with the ability to identify and address customer needs and issues.
- Demonstrated ability to manage multiple client accounts and prioritize tasks in a fast-paced environment.
- Ability to build strong relationships, establish trust, and effectively collaborate with clients and internal stakeholders
- Driver’s license. The job involves traveling in the area and occasionally traveling throughout the tristate area.
- Understanding of the construction industry and its unique challenges, processes, and workflows.
- The job requires office work and field work
Bonus Points:
Proven experience in a customer success management or account management role, preferably within the construction industry and/or SaaS sector.
Join our team and become part of a company that is revolutionizing the construction industry through innovative technology and exceptional customer success. If you are passionate about driving customer satisfaction, building long-term relationships, and making a positive impact, we would love to hear from you.
Salary Range- 60-90 (full tIme)
