We do not accept solicitations from third-party recruiters for
any
positions. Please note that
Hybrid positions
require that you be located in the immediate metro area in which the job is posted. We are not able to consider candidates outside this area.At Picket Homes, we believe everyone should be able to live the way they want to live. More Americans are choosing to rent homes than ever before, and we believe it’s time for the quality of the experience to catch up to the demand. That’s why Picket and its property management subsidiary, Elara, are setting out to fundamentally transform the experience of renting a home.We're disrupting this industry with modern technology and a rich inventory of quality residences, unparalleled service, smart home integrations, price certainty, security, and more.
Come build with us!The HOA and Utilities Coordinator will work with our Central Operations team at Elara Property Management to assist with the needs of the Home Owners Association (HOA) and the Utility Department. This resource will ensure daily transactions are logged and corrected (if needed) and assist in keeping our team caught up. This role requires impeccable attention to detail, consistent follow-through, speed in learning new tools, and a knowledge of accounting is helpful. The HOA and Utilities teams are crucial in ensuring our company values are modeled day in and day out. As a customer-facing team, “Obsessing over customers” comes naturally, and building and maintaining trust is the priority.
Navigate Picket Internal Tools:
- Update HOA community information in Picket's tools.
- Process and address HOA and city code violations for resolution.
- Create work orders to address HOA and city code-related violations.
- Process regular payments regarding HOA dues, fees, fines, or other payments as necessary.
- Perform regular audits of assigned properties to ensure balances are paid timely and in accordance with assessed amounts.
- Onboarding new utility properties into our system and filing correct documentation.
- Process utility deposit payments and log them into the system.
Represent Elara on HOA and Utility needs, including but not limited to:
- Assist in managing HOA email inbox and identify junk versus non-junk communication.
- Take necessary action on legitimate emails and/or assign them to the appropriate owner.
- Confirm accounts are current and in good standing.
- Communicate violations with residents.
- Contacting a high volume of utility providers to promptly activate accounts under Elara’s name.
- Gathering and providing the correct documentation to the utility companies for activation.
- Perform monthly resident bill charges and add amounts to their ledger.
- Weekly audit of Conservice’s utility activation to ensure the process was completed.
- Move the residents in and out of the Conservice portal.
- Email new residents their utility information and answer any questions they may have.
- Confirm new resident utility account verification.
- Working with the Resident Services department for resident utility questions or emergency disconnects.
- Providing the renovation department updates when utilities have been successfully activated.
Requirements:
- Experience with property management
- Superb accuracy and attention to detail
- Excellent verbal and written communication, problem-solving, and analysis skills
- Experience working within a Customer Relationship Management System (CRM)
- Graduate of any course related to BS Accounting or Business Management
- Minimum two years of professional experience in the same field
- Willing to work On-site in Cebu on a hybrid schedule.
- Night Shift Schedule (M-F 9a-5p CST)
A background check, possibly including a credit report or pre-employment drug screening for some roles, is required for this position. Picket Homes is an equal-opportunity employer that celebrates diversity and we welcome applicants from all backgrounds.At Picket Homes, we are building something new and different - come build with us.Apply for this job
