About the Job
The Consumer Protection Disclosure Specialist’s primary responsibility will be conducting reviews and audits of the consumer protection disclosures and marketing/advertising standards that Zero Hash requires its partner customers (Platforms) to provide to shared end customers for consistency with federal and state requirements. This will include obtaining mock-ups, screenshot, and videos of each required disclosure or marketing/advertising materials and how it will be presented to the end customer.
Reviews and audits of consumer disclosures will be conducted or coordinated by the specialist in coordination with the Director of AML and Third Party Compliance and Corporate Compliance Manager, and will involve “mystery shopping” arrangements. Previous experience in a B2B2C FinTech context is especially valuable for this role. This role reports to the Director of AML and Third Party Compliance.
#LI-Remote
This fully remote role is open to candidates in any APAC, AMER, EUR, UK, BERMUDA, or other relevant time zone, but Philippines-located staff are preferred.
Responsibilities
- Perform reviews of consumer disclosures and front-ends/user interfaces for the various business units
- Guide internal business units in gathering updated consumer disclosure, marketing, and advertising packages and related audit requests
- Actively participate and contribute to projects and other assigned tasks
- Work with different teams including business units leaders, surveillance, compliance, and technology.
- Conducts research via online tools track changes in consumer disclosure requirements in coordination with Zero Hash Legal.
- Identify potential consumer disclosure concerns and escalate to AML manager during the review process
- Conduct audits and reviews, including through the use of mystery shopping techniques, of partner customers implementation of required disclosures for potential indication of inconsistencies or other concerns
- Respond to requests for information regarding consumer disclosures and related standards.
- Identify potential areas for improved processing and automation of manual processes wherever possible.
- Escalating to management on clients identified as having deficiencies or where material adverse information has been identified.
- Resolve issues where appropriate
- Assists in the development and improvement of policies and procedures for the team
- Assist with ad-hoc projects and reviews as needed
Minimum Requirements
- College degree with strong academic credentials
- 2+ years of consumer protection compliance-related experience or related FinTech or financial services experience (especially B2B2C related).
- Hardworking and driven
- Strong time management skills and ability to execute tasks within tight deadlines
- Strong verbal and written communication skills
- Strong organizational, analytical and communication skills
- Strong interpersonal skills necessary to work effectively with colleagues across regions and business units
- Ability to multi-task effectively maintain attention detail
- Excellent time management and organizational skill
- Crypto experience a plus
- ACAMS or similar certification a plus
- Experience with MSB’s, securities broker-dealers, or commodities futures commission merchants a plus
- Proficiency in Excel, including pivot tables and VLOOKUP’s a plus
