Key Account SpecialistRichmond, VA (Onsite)
About Us
Working at BrainCheck means you are a critical component of a diverse team of mission-driven entrepreneurs influencing the future of healthcare. What we do matters because we make a tangible impact on the lives of very real people. At our core, we are a Mission-Driven Company. BrainCheck has built an end-to-end cognitive assessment and cognitive care management platform, which enables providers to provide cognitive healthcare to patients who previously required referral to a neuro-specialist. Our platform is being used by hundreds of providers across the country in a variety of settings, ranging from independent practices to some of the largest Health Systems in the country.
About the Role
You will be responsible for the day-to-day success of the utilization of BrainCheck’s FDA registered medical device at a specific primary care customer. You will report directly to the BrainCheck Director of Strategic Accounts and will serve as dedicated onsite support at the customer site, a primary care practice, in Richmond full-time. You will be in charge of ensuring a successful pilot of this key strategic account, working with the practice manager, clinical coordinator(s), medical assistants, advanced practice providers, physicians, and patients.
You will ensure our customer’s continuous satisfaction by providing ongoing customer support and completing critical administrative functions on a daily basis. You will also drive the successful completion of critical milestones and collect, document, and communicate continuous feedback from clinicians and other healthcare staff. Aside from direct customer work, communication with the BrainCheck team will be critical in order to provide timely solutions to our customer. The work you do at BrainCheck will improve the lives of patients and caregivers and make physicians’ jobs easier.
Key responsibilities:
- Serve as the customer’s primary point of contact at BrainCheck
- Become a subject matter expert in BrainCheck
- Become familiar and proficient in Epic
- Coordinate patients to be tested with BrainCheck, including reviewing upcoming appointments, creating test takers from Epic in the BrainCheck platform, exporting BrainCheck results into Epic
- Review documentation of BrainCheck tasks and results
- Handle the day-to-day coordination and direct customer support of successful utilization of BrainCheck at the practice
- Coordinate directly with the customer to meet key milestones and pilot goals; mitigate any risks and delays
- Collect, document, and communicate continuous feedback and customer needs from clinicians and other healthcare staff to the BrainCheck team via regular touchpoints
- Basic data analysis of BrainCheck utilization, satisfaction, and reimbursement throughout the pilot
- Review eligibility and verify any prior authorization requirements
About you:
- You want to implement something you believe in
- You are intrinsically collaborative and want to work with others
- You love the change and growth that come with a start-up
- You are self-motivated and driven! We have the resources and training, you drive the results
- You are flexible and adaptable. Your customers and patients may present unique challenges and opportunities day-to-day.
- SaaS experience and/or Healthcare industry experience is preferred
Qualifications:
- Bachelor's degree or 2 years of direct clinical experience
- Proven experience in a customer-facing role
- Excellent communication and team collaboration abilities
- Onsite in a clinical setting required (100%)
- Experience with insurance payer portal or authorizations required
- Has worked with remote teams and/or in a hybrid model
- Epic experience a plus
- (Preferred) Medical office experience, including clerical, administrative, data entry, scheduling, scribing or clinical experience with patients
Why You’ll Love It Here:
- We are a fast-growing, dynamic company with a culture of fun because we play just as hard as we work
- We provide coaching, mentorship, and opportunities for promotion from within
- We embody our core values. IMPACT2 - Integrity, Motivation, Problem Solving, All In, Commitment, Together & Transparency
- We provide generous medical, dental, and vision coverage for full-time employees and their dependents
- We provide flexible time off
- We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
