About Us:
Wasoko is transforming communities across Africa by revolutionising access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary.We are growing rapidly across Africa, launching new markets, new cities and new countries. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.
Position:
Transport Lead
Location: Dar es Salaam, Tanzania
Reporting into:
Shift Supervisor
Responsibilities:
- Drive consistent last mile delivery performance within the scheduled delivery windows
- Proactively tracking drivers throughout the day using dispatching tools, and contacting them by phone at regular intervals to ensure on-time delivery
- Collect and document detailed information on failed, partial deliveries and customer complaints and escalate to the respective stakeholders for quick resolutions and future planning.
- Interpret information from various stakeholders to determine the best course of action to promote delivery success
- Develop a strong geographic understanding of operating markets, as well as the mix of business in each location and the individual couriers daily performance and areas of support
- Continuous training, monitoring, and coaching of delivery representatives / drivers (both outsourced and FTE)
- Provide telephone support to drivers and couriers for reporting emergencies, breakdowns and liaise with the 3P to have the issues addressed in real time.
- Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
- Work closely with the customer support team to ensure proactive communication with customers regarding delivery-related issues, questions, or clarifications
Qualifications:
- Relevant tertiary education i.e. HND or B.Sc in Supply Chain, Logistics, Procurement, Business Development, Statistics or Engineering
- 2+ years' experience in directly and indirectly managing people to deliver continuous improvement.
- Preferred hands-on LMS or FMS experience in a busy e-commerce/distribution setup
- You have in-depth knowledge of last-mile logistics
- Good communication skills
- Flexible to work either day or night shift
