* This position is open to all our locations and established markets.
The OpportunityWe wanted to let you know that there’s an opening for a job as a Engineering Manager in the Proactive Engineering department. Instead of searching for candidates externally, we know that we have some great talent right here at ISOutsource. If you’re interested in the job, we strongly encourage you to apply! And if you know someone who would be a great fit, encourage them to explore the opportunity further. Our Core Values
- We are client centric.
- We are innovative.
- We are results driven.
- We pursue excellence.
- We are trustworthy.
- We empower our team.
Work you will do as an ISOutsource Engineering Manager:
- Adhere to standards and approved solutions introduced by the ISOutsource engineering leadership.
- Promote ISOutsource Core Values amongst team members and peer managers.
- Develop schedules and ensuring adequate coverage for peak business hours.
- Evaluate candidates and participate in the hiring process.
- Conduct regular 1:1s with team members to ensure they are aware of their current job performance.
- Conduct annual reviews with all team members.
- Review team member time entry for quality and accuracy.
- Ensures that team members are properly managing and maintaining client technology and environments.
- Interface with consulting team for field infrastructure tasks and support.
- Maintains punctuality and thorough communication in all facets of internal and external customer engagements.
- Interface with account teams to ensure service delivery for clients.
- Initiates technical mentorship and training of junior engineers and remote engineers.
- Maintains punctuality and thorough communication in all facets of internal and external customer engagements.
- Maintains required level of utilization.
- Participate in on call rotation twice a year.
- Performs and participates in Incident response.
- Performs and participates in vulnerability management.
- Performs malware management.
- Required to be available during ISOutsource operating hours.
- Work all tickets by priority and order they are received.
- Monitor ticket queues.
- Daily entry of time for all activities.
- Performs other duties as assigned.
Our ideal candidate will possess the following qualities:
- A passion for customer service
- Strong time management skills
- Excellent communication skills (both technical and non-technical)
- Strong sense of team and leadership.
Highly sought-after experience and skill includes:
- Networking –VLAN design and deployment. Proficiency at all layers of OSI Model. Experience with major brands of small/medium sized enterprise network infrastructure - Cisco, HPE, Sophos, Fortinet
- Cloud Computing – Expertise with buildout, policies, administration, and troubleshooting with Infrastructure as a Service (IaaS) and/or Software as a Service (SaaS).
- OSX – Desktop, Server, XSAN troubleshooting
- Virtualization – VMWare, Hyper-V, Xen, EC2, Hyper-Convergence -Buildout, Deployment, Management, Troubleshooting
- Exchange –2013/2016/2019/Exchange Online - Design, Deployment, Administration, and Troubleshooting
- Windows Server – 2012/2012 /2016/2019 - Design, Deployment, Administration, and Troubleshooting
- Networking – Cisco, HP Aruba, Fortinet, etc.- Switching, Routing, and IPsec Tunneling.
- Short term strategic planning and budgeting for Information Technology
- Strong Troubleshooting Skills
Additional experience we look for includes:
- SharePoint – highly desirable
- MDM Solutions - highly desirable - InTune, JAMF, Workspace1, etc.
- Perimeter Security – Fortinet, Sonicwall, Cisco, Juniper, WatchGuard
- Enterprise Security – MFA, PKI, Group Policy, antivirus, log management, encryption, best practices
- Core Infrastructure – DNS, DHCP, Subnetting, Active Directory, Group Policy
- Microsoft SQL Server – 2012/2014/2016/2017
- Core Management Solutions – Backups, Monitoring, Configuration Management, DSFR
- Desktop Management – Windows 7+, Mac, Linux
- Mobile Platform Support – iOS, Android, MDM
- Project Management
Requirements:
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
- Must possess knowledge of current industry software, hardware, network applications, cloud computer and information security best practices.
- Valid driver's license with insurance
- Some local travel to and from clients is required.
We Take Care of Our People
- Excellent total compensation package
- A salary range of $95,000 to $130,000 annualized
- Bonus Structure available.
ISOutsource is an equal opportunity firm. We are driven by seeing our team succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to race, color, sex, religion, age, marital status, national origin, citizenship or immigration status, the presence of any sensory, mental, or physical disability, genetic information, honorably discharged veteran or military status, sexual orientation, gender identity, political ideology, status as a victim of domestic violence, harassment, sexual assault, or stalking, family status, source of income, or any other status or characteristic protected by applicable local, state or federal law.Final candidates will be required to submit to a complete background check.
