Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders' commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!
Northwest Community Credit Union serves members from offices in 36 locations across Oregon and Washington.
Assistant Branch Manager
Location
:
In-Person
Grants Pass Branch 1532 NE F. St. Grants Pass, OR 97526Travel is Required.
Status:
Full-Time Regular, Exempt
Pay Range:
The full pay range is
$61,260 - $85,764/annually. Depending on experience and qualifications.In addition to your salary, compensation incentives are available. Incentives targets vary by role.We offer a bilingual differential for employees who can assist our members' financial needs in a second language. Proficiency is subject to passing a standardized verbal assessment. Currently approved languages are Korean, Russian, Spanish, and Tagalog.
Applicants are encouraged to apply by September 13th at 5:00 PM PST.
We are seeking a full-time Assistant Branch Manager to join our team! This position partners with Branch Manager to oversee sales and branch operations while assisting in the direct delivery of services to members. Handles daily operational tasks and ensures member service levels are met or exceeded. Leads branch team to deliver consistently high-quality sales and service by attracting new members and deepening relationships with current members. Mitigates branch controls and risk by adhering to required operational processes, standards, and regulations.Visa sponsorship not available.Contact us at 800.258.3115 with any questions or request for accommodation.
Responsibilities:
- Handles and oversees daily operations of branch, including cash and vault balancing, negotiable items, and audits.
- Partners with other business units to resolve member issues or grow member relationships; actively participates in cross-functional meetings.
- Maintains a thorough and comprehensive understanding of all retail products and services and sufficient knowledge of all credit union services to make effective referrals to other business lines.
- Engages with members by greeting, personalizing interactions, uncovering financial needs, making recommendations for financial services, and providing timely follow-up.
- Maintains and enforces systems, policies, procedures, and productivity standards.
- Understands and complies with federal and state regulations relating to financial products and services as well as credit union policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).
- Resolves or makes decisions related to the service and operational functions within their authority.
- Seeks opportunities to grow branch assets and membership through community outreach, networking, and business development.
- Partners with the Branch Manager while conducting employment interviews and making hiring decisions or recommendations.
- Trains and develops branch staff to provide high-level, consistent service to members while creating a relationship-based sales and service culture at the branch. Resolves employee problems and performance issues timely.
- Works in partnership with Branch Manager to coach, lead and motivate retail branch employees to meet or exceed sales goals and Service standards.
- Performs all duties of a Member Service Specialist 2.
- All other duties as assigned.
Education and Experience Required:
- High school diploma (GED equivalent) required.
- Minimum three (3) years of experience in retail financial services, with past roles showing a progression of increasing responsibility including leadership/mentorship.
- Must be able to be NMLS (Nationwide Multistate Licensing System) and Notary Certified.
Knowledge, Skills and Abilities:
- Ability to motivate and develop employees through active performance management coaching, feedback, and mentoring.
- Excellent communication skills with customers (members) and internal team members required.
- Ability to be a strong advocate for the branch and credit union products and services.
- Ability to handle difficult or stressful situations with professional composure and maintain a high level of confidentiality.
- Ability to promote and maintain positive behaviors, team spirit and focus on the member.
- Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Benefits:
This position is eligible for full-time regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Medical, Dental, and Vision insurance is paid at a 100% by company for the employee coverage. We also offer Health Care FSA (HCFSA) and Day Care FSA (DCFSA). Employees have access to disability and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.
All benefits except 401k start the first of the month after 30 days of employment. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.
EEO Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
